Job
You are responsible for administering customer infrastructure, resolving complex issues in 3rd-level support, and further developing the endpoint management solution while collaborating closely with customers and external service providers.
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Job technologies
Your role in the team
- Administration and operation of customer infrastructure as well as the deployed applications
- Analysis and resolution of complex issues in 3rd-level support
- Support and further development of the endpoint management solution (MDM)
- Implementation of changes, releases, and technical requirements from projects
- Collaboration with clients, departments, and external service providers
- Conducting tests as well as creating reports and documentation
Our expectations of you
Education
- Completed IT apprenticeship or equivalent qualification
Qualifications
- Knowledge in Endpoint/Patch Management (ideally Endpoint Central)
- Basic knowledge of network and IT security topics
- Analytical and structured working style as well as strong problem-solving skills
- Very good German skills and strong communication abilities in a customer environment
Experience
- Experience in the administration of Windows systems and IT infrastructures
- Experience with ITIL processes is an advantage
What we offer
- Flexible working hours in a flexitime model
- Fair overtime policy with compensatory time off or a remuneration option with a 25% overtime surcharge
- Mentorship program throughout your entire onboarding period
- Structured feedback loops during onboarding ("4 days, 4 weeks, 4 months principle") and annual development reviews
- Internal development opportunities within the IQVIA Group
- Individual training courses, in-house workshops, and participation in industry conferences available
- Canteen with subsidized meals (lunch from €1.30)
- Free cold and hot beverages and complimentary fruit
- Company pension scheme
- Discounts at the Partner Travel Agency
- Free and anonymous consultation on health, family, and legal issues via Talingo
- Discounted LVB job ticket
- Company events, Christmas parties, and team building activities
Benefits
Food & drink
Health, fitness & fun
Work-Life-Integration
Job locations
About your employer
Wien
IQVIA is the world's leading provider of data, technology and analytics solutions that help healthcare customers achieve better outcomes. By working with IQVIA, our clients are able to harness today's most advanced technologies and techniques to drive innovation in healthcare - and human health as a whole. As a result, they are making breakthrough progress in areas like business efficiency and patient care.
- English
- Established Company
- Onsite, Hybrid, Full Remote
- Healthcare, Social Sector
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