Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Brilon
- Working Model
- Onsite
Job Summary
In this role, you handle complex 2nd Level support requests, analyze root causes of issues, manage systems, and optimize the IT landscape through updates and rollouts.
Job Technologies
Your role in the team
- You handle complex support inquiries and disruptions within the scope of 2nd level support.
- You analyze the root causes of issues and take responsibility for the sustainable resolution of hardware and software problems.
- You administer and support clients, servers, user accounts, as well as access and permission concepts.
- You assist with the installation, configuration, and maintenance of IT systems and infrastructure components.
- You work closely with the 1st level support as well as external service providers.
- You document solutions, processes, and system changes in the ticketing system and in IT documentation.
- You assist with rollouts, updates, patches, and the continuous optimization of the IT landscape.
- You actively contribute to IT projects and the development of internal systems and processes.
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Our expectations of you
Education
- You have successfully completed vocational training in the IT sector (e.g., as an IT specialist for system integration) or an equivalent qualification.
Qualifications
- You have good knowledge in the areas of Windows Server, Client Management, networking technologies, and Microsoft 365.
- You have very good German skills and good English skills.
- You have a structured, service- and solution-oriented working style.
Experience
- You have relevant professional experience in IT support, ideally in 2nd level support.
- You have experience in handling, analyzing, and troubleshooting technical issues.
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What we offer
- We offer a responsible role in a dynamic environment.
- We offer comprehensive onboarding and specialized qualification opportunities.
- We offer an attractive compensation package with flexible working hours.
- We offer flat hierarchies and an open corporate culture.
- We offer excellent development prospects.
- We offer a secure workplace.
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Job Locations
This is your employer
REMBE GmbH Safety + Control
REMBE GmbH Safety + Control is a family-owned medium-sized enterprise based in Brilon, Germany, operating internationally. It offers products and safety solutions for various industries focused on plant and equipment safety. With several hundred employees, the company is recognized as an established provider in its specialized field.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Industry, Production
System administrator IT support 2nd level
- Location
- Brilon
- Working Model
- Onsite
- Diversity
- Open for all genders
