Job
- Level
- Lead
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Neu-Ulm
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will take responsibility for an IT Field Support team, develop support strategies, manage IT projects, and ensure stable IT operations while improving processes and user satisfaction.
Job Technologies
Your role in the team
- As an IT Team Lead (m/f/d) Operations & Support, you will assume technical and organizational responsibility for a regional IT Field Support team and continuously develop it.
- Furthermore, you define and implement a scalable support strategy to ensure efficient and future-proof IT support.
- They manage IT projects and rollouts, such as system migrations or infrastructure upgrades, and ensure their successful implementation.
- Another focus of your activity is ensuring stable IT operations. This includes, among other things, incident management and support for VIP users.
- Additionally, you actively promote the standardization and harmonization of IT processes and technologies in accordance with global standards.
- Additionally, you analyze relevant key figures, manage the performance of your area of responsibility, and continuously develop quality, efficiency, and user satisfaction.
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Our expectations of you
Education
- You hold a successfully completed degree in Computer Science, Information Technology, Engineering, or a comparable field of study.
Qualifications
- You possess solid knowledge in the field of IT infrastructure, IT applications, and support processes, as well as an analytical and solution-oriented working style.
- Very good knowledge of German and English is required. The interview will be conducted in English. Additional language skills as well as certifications such as ITIL, CompTIA, or PMP are advantageous.
Experience
- Several years of professional experience in the IT environment, ideally in IT Field Support or IT Service Management, characterize your previous career path.
- Furthermore, you have already gained experience in leading teams as well as in managing IT projects.
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What we offer
- You can expect a direct permanent position with our appreciative client.
- We forward your complete application documents to our client and handle your application with utmost confidentiality.
- After receiving your application, the further review and selection will be carried out directly by our client.
- We will gladly inform you about the current status of the application process as soon as we receive corresponding feedback.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Higher Take-Home Pay
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
expertum Holding GmbH
expertum Holding GmbH is a leading provider in the personnel services industry, specializing in the recruitment of specialists and executives for various industries. The company has over 45 locations in Germany and Austria.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Team Leader Operations & Support
- Location
- Neu-Ulm
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
