Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be the first point of contact for IT inquiries, handling hardware and software issues, managing user accounts, and maintaining documentation. Your focus will be on solution-oriented support processes.
Job Technologies
Your role in the team
- First point of contact for IT inquiries via phone and email.
- Recording, analyzing, and resolving hardware and software issues in 1st Level Support.
- Complete and traceable recording and qualification of tickets.
- Forwarding more complex inquiries to downstream support units, including follow-up.
- Administration of user accounts and assignment of permissions, especially in the Microsoft environment.
- Creation and maintenance of documentation and knowledge bases for recurring solutions.
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Our expectations of you
Education
- Completed vocational training in IT as an IT specialist, IT systems electronics technician, or IT management assistant.
Qualifications
- Good knowledge of the Microsoft environment, especially Windows 11, Microsoft Office, and Active Directory.
- Willingness to undertake occasional business trips during the onboarding phase.
- Enjoy helping users with IT issues.
- Friendly, clear, and assertive communication on the phone.
- The ability to explain technical matters simply and understandably.
- Meticulous documentation and a structured working approach, even when handling multiple parallel requests.
- Team spirit and cross-departmental collaboration.
- Service-oriented mindset and the motivation to provide IT support as an essential assistance in everyday work.
- For this position, very proficient German language skills in spoken and written form are required. The reason: In daily support, inquiries must be taken over by phone, technical issues explained clearly, and tickets documented comprehensively.
- Proficiency in German at least at level C2 of the Common European Framework of Reference for Languages or an equivalent secure level of language proficiency in professional communication is required.
Experience
- Experience in IT support, Service Desk, Helpdesk, or User Support.
- Experience with ticketing systems or the willingness to quickly familiarize oneself with structured support processes.
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What we offer
- Future-proof workplace in a company that actively promotes family friendliness.
- Interesting, diverse, and responsible tasks in IT support.
- Remuneration according to pay group 9a BG-AT. You can find the current pay scale here.
- 30 vacation days as well as additional days off on December 24th and December 31st.
- Up to 5 additional vacation days through the conversion of parts of the 13th salary.
- Flexible working hours, part-time options, and up to 3 days of remote work per week.
- Individual onboarding on-site and regular personal exchanges in the office.
- Ergonomic workstations with modern IT equipment.
- Private use of the company phone, currently iPhone.
- Very good benefits, for example, parent-child office, company restaurant, company-owned underground parking including bicycle storage.
- External employee consulting on health, professional, and personal issues - anonymous, confidential, and free of charge.
- A fully remote position is not envisaged. For proper onboarding and regular team communication, personal presence on-site is important.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Verwaltungs-Berufsgenossenschaft (VBG)
Die Verwaltungs-Berufsgenossenschaft (VBG) ist als gewerbliche Berufsgenossenschaft der größte Träger der gesetzlichen Unfallversicherung in Deutschland.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector, Banking, Finance, Insurance
IT support / service desk 1st level support
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
