Job
In this role, you will manage and strategically develop the monitoring and tracking platform, create new use cases, and oversee external providers to ensure service standards are met.
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Your role in the team
- As IT Coordinator, Monitoring & Tracking (m/f/d), you will be the central point of contact for all innovative tracking and monitoring topics and use cases across the hospital.
- Your role is to strategically develop the service platform (e.g., for bed tracking and medication tracking), ensure its availability, and drive the integration of new clinical use cases.
- You are responsible for the entire value chain of the “Monitoring & Tracking” platform—from requirements clarification through to stable operations.
- Service and portfolio management: Responsibility for end-to-end service management (availability, capacity planning) and the continuous development of the platform.
- Provider Management: Managing external service providers and suppliers to ensure service quality and compliance with SLAs.
- Coordination of monitoring and location infrastructure: Coordination and management of complex projects in this area, including alignment between technical and clinical teams (network, medical technology, specialist applications).
- Central subject-matter consulting: Act as the Single Point of Contact (SPOC) for subject-matter contacts at the clinics (e.g., bed tracking, medication box tracking, temperature monitoring).
- Project Support: Actively supporting and guiding projects to implement new, value-adding use cases in hospitals (e.g., logistics automation).
- Analysis and optimization: Monitoring and optimization of existing IT systems and processes in the platform context.
- Collaboration and compatibility: Close collaboration with various internal departments (Clinical Procedures, ISB) to ensure system compatibility and security.
- Documentation and reporting: Creation and maintenance of all necessary documentation and reports for IT projects (e.g., NFP/WAP documents in the SCM context).
- Knowledge transfer: Conducting training sessions and workshops for employees on the effective use of IT systems.
- Support escalation: Assistance with troubleshooting and technical support at the 3rd-level support tier.
Our expectations of you
Qualifications
- Communication skills: Ability to communicate complex technical concepts clearly and appropriately for the target audience.
- Negotiation skills: Confidently conducting negotiations with external suppliers and internal stakeholders.
- Problem-solving skills: A structured and analytical approach to complex issues and the development of new solutions.
- Leadership and coordination skills: Strong ability to lead interdisciplinary teams without direct line-management authority (matrix organization).
- Certifications (e.g., ITIL 4, PRINCE2, or PMP) are desirable.
Experience
- Several years of professional experience (at least 5 years) in IT service delivery or platform management in a complex enterprise environment, ideally in a hospital, higher education, or large corporate setting.
What we offer
- An exciting and technically challenging work environment with a variety of challenges in the IT operations of a large company in an industry undergoing digital transformation.
- A team on the move, with plenty of room to shape things: Share your ideas, actively help develop processes, and shape the future of our IT together with us.
- Performance-based compensation and attractive working conditions.
- Flexible and family-friendly working time models with a 38.5-hour workweek.
- Part-time employment is generally possible.
- Individual training and professional development opportunities to help you continuously develop your professional and personal skills.
- Company bike leasing, as well as the opportunity to take part in company and sporting events and in the universities’ extensive sports programs in Kiel and Lübeck.
- NAH.SH job ticket for attractive and sustainable mobility.
Benefits
Work-Life-Integration
Higher take-home pay
Topics you will work on
Job locations
About your employer
The Schleswig-Holstein University Hospital - UKSH - is one of the largest European centers of university medicine - together with the Christian-Albrechts University in Kiel and the University of Lübeck - international top research with interdisciplinary patient care and the education of doctors of future generations.
- 250+ Employees
- Established Company
- Onsite, Hybrid
- Healthcare, Social Sector
Employer reviews
- Engineering
- 3.0
- Working conditions
- 3.0
- Career growth
- 2.8
- Team culture
- 3.8
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