Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Onsite
Job Summary
In this role, you investigate technical issues from enterprise clients, conduct systematic diagnostics, and communicate clear solutions while deepening your skills in observability and SQL.
Job Technologies
Your role in the team
- Investigate technical issues reported by corporate clients - document symptoms, perform the prescribed tests, and determine the root cause in standard and less complex cases, while experienced colleagues assist you with more challenging ones.
- Use of observability tools (Datadog logs, traces, metrics, dashboards) for diagnosing issues across system services.
- Reading and tracing paths in the code across multiple repositories for error report verification and request tracking.
- Executing database queries (SQL) to confirm system status, verify customer data, and reproduce reported issues.
- Self-managed handling of assigned tickets throughout their entire lifecycle, from capture to resolution or escalation, with consistently structured information recording.
- Clear and professional communication with corporate clients - structured status updates and unambiguous expectations.
- Proper escalation preparation: compiling the context, reproduction steps, and initial insights before handing over complex issues to development.
- Building technical depth - Working through a structured onboarding plan, expanding knowledge in a platform area, and gradually taking on more complex cases.
This text has been machine translated. Show original
Our expectations of you
Education
- Initial professional experience in technical support, application support, or a similar technical role OR a relevant technical degree, bootcamp, or demonstrable self-taught experience (own projects, open source, etc.).
Qualifications
- Familiarity with observability or centralized logging platforms (Datadog, Kibana, Grafana, Elasticsearch, or comparable) - you can search logs, read traces, and check metrics (or are about to).
- Basic SQL skills - Ability to write simple queries (SELECT, JOIN, WHERE) for data verification and system status assessment.
- Understanding fundamental concepts of distributed systems: APIs, queues, request retries.
- Practical knowledge of HTTP and web technologies - REST APIs, status codes, request headers, as well as tools like curl or Postman.
- Clear, professional written English. You will communicate directly with corporate clients from the very beginning.
- You already use AI tools to learn faster and solve problems, and you can tell us what you use them for.
Experience
- Experience in managing corporate clients (B2B), ideally with SaaS or cloud-based applications.
- Ability to read server-side code in at least one language and follow the program logic. Our platform is primarily based on PHP, so experience in reading PHP is advantageous.
This text has been machine translated. Show original
What we offer
- Visit our Benefits page.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
SCAYLE
SCAYLE GmbH, based in Hamburg, is a subsidiary of ABOUT YOU Holding SE and provides a modular commerce engine that integrates technology, operations, and online marketing. With around 400 employees, the company develops innovative, data-driven solutions for the digital D2C business and serves over 100 online shops in 26 European countries.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Junior Technical Support Engineer
- Location
- Hamburg
- Working Model
- Onsite
- Diversity
- Open for all genders
