Job
- Level
- Experienced
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Job Field
- IT, System, Security
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will take the technical responsibility for user management and IAM processes, manage end-to-end workflows, and enhance service quality through continuous improvements and close collaboration with departments.
Job Technologies
Your role in the team
- Do you want to design IT services that are noticeably better for our internal clients – reliable, fast, transparent, and service-oriented? Then take on the professional responsibility for central IAM/User Management processes with us and work together with the team to shape IT Service Management into a service- and customer-oriented IT:
- Professional responsibility (Process Ownership) for our processes in User Management and Identity & Access Management (IAM) (e.g., Joiner/Mover/Leaver, role and permission models)
- Service-oriented management of end-to-end processes: requirements clarification/approval, implementation, documentation - with a focus on short throughput times and high quality
- Ensuring governance and traceability (e.g., policies, access reviews/re-certifications, auditability)
- Interface management and close collaboration with departments, HR, as well as IT security/compliance (gathering requirements, coordinating solutions, managing expectations)
- Responsibility for the planning, implementation, and monitoring of additional IT service processes
- Continuous improvement of service quality based on KPIs, feedback, and lessons learned
- Contribution to the further development of the IT Service Management team (structures, standards, collaboration)
- Creation and maintenance of documentation, service information, and reports
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Our expectations of you
Education
- Completed degree (Computer Science / Business Informatics) or a comparable qualification
- Presence & Sense of Responsibility: you are approachable, actively address issues, and drive them to completion in a structured manner
Qualifications
- High customer and service orientation: you think from the users' needs and communicate clearly, friendly, and confidently.
- Solid knowledge of ITIL (certification is a plus)
- Strong communication skills, moderation ability, and team spirit
Experience
- Professional experience in IT service management and/or in a role with process/service responsibility
- Knowledge/Experience in the IAM/User Management environment (permissions, roles, joiner/mover/leaver)
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What we offer
- Work-Life Balance: Flexible working hours through trust-based working time, options for home office or mobile working, and 30 days of vacation
- Location & Equipment: Central city center location and modern office facilities
- Mobility: Discounted Germany Ticket and Bicycle Leasing with JobRad
- Security: Economic stability through secure and proven business models and occupational pension schemes
- Onboarding & Continuing Education Opportunities: Structured onboarding, dedicated contacts, feedback sessions, personalized training through our internal learning platform Campus and external seminar offerings
- Team spirit: Open and supportive team, company-wide networking through various events such as corporate and team events, as well as multiple corporate sports groups.
- Comprehensive sports offering: Discounted access to many gyms, swimming pools, and other sports providers across Germany via EGYM Wellpass
- Additional perks: employee discounts at various online shops, as well as free organic fruit, cold and hot beverages
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
INTREAL Solutions
IT-Lösungen für die Immobilienfonds-Administration. Die INTREAL Solutions wurde 2014 aufgrund der zunehmenden Nachfrage nach IT-Lösungen für die Immobilienfonds-Administration gegründet. Als Tochterunternehmen der ersten Immobilien-Service-KVG INTREAL, bietet sie erprobte und bewährte IT-Services an. Neben den Softwaremodulen und der Serverinfrastruktur bietet die INTREAL Solutions Beratung und Support für Immobiolien-KVGen.
Description
- Founding Year
- 2014
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Construction, Real Estate, Building Services
IT Service Manager - Focus on User Management / Identity & Access Management
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
