Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dresden
- Working Model
- Onsite
Job Summary
In this role, you handle incident reports in the energy sector, conduct analyses, and develop solutions in collaboration with clients and the development team.
Job Technologies
Your role in the team
- Your main focus will be in the energy industry.
- You are the primary contact for our clients and ensure the efficient, professional, and sustainable handling of incoming fault reports.
- You conduct research on problem-solving using our support systems and, if necessary, with our development team, and deliver software solutions to our customers.
- Through a service-oriented customer communication, you contribute to coordinated collaboration with all stakeholders.
- Working in deployment and project teams ensures a varied and engaging activity.
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Our expectations of you
Education
- Training as an IT specialist, assistant for computer science, state-certified technician in computer science, or studies in computer science or business informatics.
Qualifications
- Service and customer orientation, good communication skills, analytical thinking, high self-organization, and a confident demeanor.
- Knowledge of related ITIL processes is helpful.
- Basic knowledge in energy data management is advantageous.
- Resilience, flexibility, and team spirit complete your profile.
Experience
- DV technical experience with Linux (Unix) and/or Windows-based systems, preferably with knowledge of Oracle Database (SQL, PL/SQL), ideally ITIL-, SCRUM-, or comparable certifications.
- Support experience for first- or second-level support, patch and release management, as well as solution-oriented handling of technical issues with the customer, are desirable but not mandatory.
- Experience in the installation or deployment of IT products.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Robotron Datenbank-Software GmbH
As an Oracle Platinum Partner, Robotron is particularly specialized in the area of Engineered Systems and offers high performance capabilities. We design and implement highly available high-performance systems based on Engineered Systems.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Second Level Analyst Energy Industry
- Location
- Dresden
- Working Model
- Onsite
- Diversity
- Open for all genders
