Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Neuss
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will optimize local IT services by providing hardware and software support, managing networks, and implementing projects to enhance BT services, focusing on system efficiency and user satisfaction.
Job Technologies
Your role in the team
- The BT - Germany Service Delivery Specialist is a highly knowledgeable and experienced professional who plays a vital role in ensuring the seamless operation and continuous improvement of Bunge's BT services at local level.
- This individual will support and manage various aspects of BT operations, including application and operating system support, network management, server administration, vendor management, and project implementation.
- This role demands strong technical expertise, exceptional problem-solving abilities, and a proactive approach to identifying and addressing potential BT challenges.
- Main accountabilities include hardware support, software support, network support, user onboarding/offboarding, documentation and knowledge management, vendor management, incident and request management, meeting room support, country & site-specific support, project work, capitalization & capex closure, and BT asset refresh management.
- Impact/Dimensions include expertise and contributions directly impacting the efficiency and reliability of BT systems and services, influencing the productivity of end-users and the success of business operations.
- Effective collaboration with various stakeholders, including BT team members, vendors, and business users, to ensure alignment and successful outcomes.
- Problem-solving and technical skills are essential for minimizing system downtime, mitigating risks, and maintaining secure and productive BT services.
- Key Performance Indicators (KPIs) include resolution time for any incidents, requests & escalated BT issues, system uptime and performance metrics, successful project delivery within scope and budget, and user satisfaction with BT support and services.
- Major opportunities and decisions involve contributing to the continuous improvement of BT processes, identifying areas for automation, standardization, and optimization.
- Making sound technical decisions and recommendations regarding system configurations, software deployments, and security measures.
- Supporting the implementation of new technologies and solutions, ensuring their successful integration into the existing BT environment.
- Management/Leadership involves providing daily guidance and direction to support staff and may guide the daily activities of team members.
- This individual may act as a technical lead on projects, providing direction and coordination to team members.
- Key Relationships, Stakeholders & Interfaces include working closely with the BT Manager or Team Lead, collaborating with BT team members, business users, and vendors.
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Our expectations of you
Education
- Education/Experience requires a Bachelor's degree, or equivalent combination of education and experience, in Computer Science, Information Technology, or a related field.
Qualifications
- Deep understanding of ITIL framework and best practices.
- Starkes Verständnis der BT-Asset-Management-Prinzipien.
- Technical competencies include hardware expertise, networking fundamentals, operating system proficiency, software troubleshooting, cybersecurity awareness, and mobile device management.
- Communication involves clearly conveying complex technical information to non-technical users, actively listening to user concerns, and providing effective solutions.
- Customer Service involves providing friendly, professional, and empathetic service to clients, building rapport, and managing customer expectations.
- Problem-solving involves analyzing complex technical problems, identifying root causes, and implementing effective solutions.
- Time Management involves prioritizing tasks, managing workload effectively, and meeting deadlines, often in a fast-paced environment.
- Teamwork and Collaboration involve working effectively with colleagues, sharing knowledge, and contributing to a team environment.
- Adaptability involves adjusting to changing priorities, new technologies, and different client environments.
- Nachweisliche Fähigkeit, IT-Projekte zu leiten und zu managen.
- Excellent communication and interpersonal skills.
Experience
- 2+ years of proven experience in an IT support role, demonstrating a strong understanding of IT operations, infrastructure management, and service delivery.
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What we offer
- Bunge offers a strong compensation and benefits package, generous paid time off program, flexible work arrangements, and opportunity to progress.
- Our hybrid work environment provides a balance of in-office and remote work.
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Topics You Will Work On
Job Locations
About Your Employer
Bunge Limited
Bunge Limited is a global leader in agribusiness, food, and ingredients. With its crop infrastructure, Bunge has a significant role to play in driving renewable energy solutions.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Power Sector, Economy
IT Administrator
- Location
- Neuss
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
- English Only
- English only required
