Job
- Level
- Lead
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 64.200 to 85.900€ gross/year
- Location
- Fellbach
- Working Model
- Onsite
Job Summary
In this role, you lead an ITSM and Service Desk team, plan their staffing needs, address requests with high service quality, and develop solutions through incident analyses.
Job Technologies
Your role in the team
- You are responsible for the professional leadership of our ITSM and Service Desk teams.
- For optimal accessibility, plan staffing deployment appropriately to meet needs and anticipate future requirements.
- They accompany their team through regular employee interviews and manage incoming inquiries and ticket acceptance in a targeted manner, ensuring high processing and service quality.
- Furthermore, you coordinate external service providers and report to the department management.
- Through incident analyses, you develop new solutions and implement them professionally.
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Our expectations of you
Education
- You hold a completed university degree in Computer Science / Business Informatics or a comparable field.
Qualifications
- Solid knowledge in IT Service Management, ideally aligned with ITIL, completes your profile.
- Service orientation and teamwork are second nature to you.
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What we offer
- Annual salary €64,200 to €85,900
- Subsidy for the "Germany Ticket" of 40 euros per month
- Targeted further education and training opportunity
- Corporate Childcare
- Offers for health promotion
- Salary conversion for retirement provision
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
Stadt Fellbach
The city of Fellbach is responsible for managing and organizing the municipal tasks of a city administration. This includes providing administrative services, urban development, infrastructure, and other public services for the community. The focus is on service-oriented processes and the optimization of digital and organizational workflows.
Description
- Company Type
- Established Company
- Industry
- Public Service, Unions
Head of IT Service Management
- Salary
- 64.200 to 85.900€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.39.690 to 51.140 € net/year · Tax class I
- Location
- Fellbach
- Working Model
- Onsite
- Diversity
- Open for all genders
