Job
In this role, you will manage Executive IT support, optimize digital workflows, and handle IT security and user administration, ensuring a smooth IT environment for all executive-level activities.
This listing has been machine translated. Show original
Job technologies
Your role in the team
- Executive IT Support and Digital Workplace: You advise and support the Executive Board, directors, and a selected group of users on all IT matters. You are responsible for a secure, highly available digital workplace environment (Microsoft 365, Windows 11, iOS, and specialist applications) and manage user accounts, permissions, end devices, and the entire hardware lifecycle.
- IT service and incident management: You also analyze and resolve complex technical incidents and reliably ensure the prioritized day-to-day IT operations in the demanding executive environment. To do so, you work closely with central IT and other internal departments.
- Digitalization and process optimization: You analyze existing business processes, identify opportunities for digitalization, and optimize workflows. You design and implement suitable solutions, such as CRM systems and Power Automate workflows, and advise on the targeted use of Microsoft Copilot, taking data protection and security requirements into account.
- IT Security and Solution Management: You independently assess technical and organizational requirements and develop suitable solution alternatives. In doing so, you pay particular attention to information security, data protection, availability, and the specific requirements of senior management.
- IT Project and Procurement Management: You take the lead in planning and managing IT projects. You define technical requirements for procurement, evaluate solution proposals, and coordinate collaboration with internal departments, central IT, and external service providers.
- Event and Conference Technology: You take overall technical responsibility for in-person, hybrid, and virtual committee meetings as well as VIP events. This includes planning the streaming and production setup, configuring and operating PTZ cameras, and managing audio, presentation, and conference technology. You coordinate internal stakeholders and external service providers, conduct technical pre-event tests, manage live production, and ensure everything runs smoothly. You respond confidently and with a solution-oriented approach to any technical issues that arise at short notice.
Our expectations of you
Education
- Completed university degree in (business) informatics or a comparable qualification.
Qualifications
- Comprehensive knowledge of IT systems operations and in-depth expertise in IT security.
- In-depth knowledge of data protection and the GDPR, particularly in connection with the implementation of digital and AI-based applications.
- Strong service and solution orientation, combined with a confident, reliable, and professional manner when interacting with people at different levels of the hierarchy.
- Strong analytical and conceptual skills.
- Independent, structured, and proactive approach to work, combined with a high degree of reliability, absolute discretion, resilience, and flexibility—even under time pressure.
- Confident communication in German and English.
- Willingness to travel occasionally for work.
Experience
- Several years of professional experience in demanding IT support, Digital Workplace, or IT service management—ideally supporting executives or user groups requiring a particularly high level of support.
- Very good knowledge of Microsoft 365, Windows 11, and iOS, as well as hands-on experience in endpoint and access management and application support.
- Experience with time-critical and business-critical IT requirements, as well as technical planning and support for in-person, hybrid, and online events, ideally involving streaming, PTZ cameras, audio, and conference technology.
What we offer
- An independent and responsible role at one of Europe’s leading research institutions, with direct contact with senior management.
- A versatile role with scope to shape the further development of modern IT solutions and digital workflows.
- Short decision-making processes and a varied range of responsibilities at the intersection of IT support, project management, and event technology.
- A modern workplace in Munich with excellent transport links and easy access by public transport.
- A collaborative work environment, flexible working hours, and the opportunity to work remotely up to 60% of the time.
- An occupational pension scheme (VBL) and a discounted public transport pass.
- The weekly working hours are 39 hours. The position is initially limited to two years and can also be filled on a part-time basis. Employment, remuneration and social benefits are based on the Collective Agreement for the Public Service (TVöD). In addition, Fraunhofer may grant variable compensation components based on performance and success.
Benefits
Health, fitness & fun
Work-Life-Integration
Topics you will work on
Job locations
About your employer
The Fraunhofer Society is the largest organization for applied research in Europe. We align our research fields with people's needs: health, safety, communication, mobility, energy and the environment. We are creative and design technology. We design products, improve processes and open up new avenues.
- 250+ Employees
- Established Company
- Onsite, Hybrid, Full Remote
- Science, Research
Employer reviews
- Engineering
- 2.9
- Career growth
- 3.8
- Team culture
- 3.5
- Working conditions
- 4.2
More jobs
These jobs might also interest you
Anyone who joins here not only designs software – they bring machines to life that are recognizable on real construction sites. Software Developer (m/f/d) Basic Engineering Our client is an internationally leading manufacturer of technically...
Participation in security analyses and assessment of applications and IT systems. Support in the design and implementation of technical security measures (e.g., WAF, Load Balancing, Firewall, etc.). Conducting and supporting penetration tests,...
sino AG, based in downtown Düsseldorf, has been an innovative financial service provider for over 25 years. We specialize in the execution of securities transactions for the most active and demanding traders in Germany. With currently 26 employees, we...
