Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dusseldorf, Dortmund
- Working Model
- Onsite
Job Summary
In this role, you will be the first point of contact for technical customer inquiries, processing support tickets, analyzing disruptions, and administrating user accounts in Microsoft Active Directory and Microsoft 365.
Job Technologies
Your role in the team
- You are the first point of contact for our customers and provide competent support for technical inquiries via phone, email, and ticket system.
- You receive incidents and service requests, prioritize them, ensure structured processing, and guarantee compliance with agreed Service Level Agreements (SLAs).
- You analyze disturbances independently, resolve them in first-level support, or refer them qualifiedly to second-level support.
- You assist our clients with the setup and use of hardware and software as well as standard applications, and you manage user accounts, permissions, and groups in Microsoft Active Directory and Microsoft 365.
- You independently carry out standard changes according to defined processes and document solutions, workarounds, as well as operational information in the knowledge database, actively supporting its further development.
- You communicate in a service-oriented manner with our customers and ensure a high level of customer satisfaction through your solution-oriented approach.
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Our expectations of you
Education
- Completed training as an IT specialist (m/f/d) for system integration or a comparable IT qualification; alternatively, initial professional experience in IT support or helpdesk, and ideally 1-2 years of experience in IT service desk/user helpdesk.
Qualifications
- Good knowledge of Microsoft Windows 10/11, Microsoft 365, and common Office applications, as well as basic knowledge of Active Directory, user and permission management, DNS, and DHCP.
- Strong service and solution orientation with enjoyment in direct customer contact as well as a friendly, professional demeanor.
- Analytical thinking, structured and independent working style, strong communication skills, and team spirit.
- High willingness to learn and interest in the continuous development of technical know-how, as well as good German language skills and basic English skills for technical documentation.
Experience
- Initial experience with ticketing systems and IT service management processes (e.g., ITIL) as well as a basic understanding of client, network, and server infrastructures including troubleshooting.
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What we offer
- With a comprehensive range of offerings from the Bechtle Academy, personalized career planning, expert and leadership programs, manufacturer certifications, and much more, you continuously develop and never stand still.
- This is demonstrated by our attractive occupational disability insurance and the company pension scheme with a subsidy of up to 100 percent.
- Save with our employee offers, corporate benefits, and additional pension schemes.
- With our numerous health and sports offerings as well as ergonomic workplaces, we make an important contribution to your health.
- In the workplace of the future, you will receive the latest technical equipment and work in an innovative environment.
- The cohesion within our versatile team distinguishes us.
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Benefits
Work-Life-Integration
More net
Food & Drink
Health, Fitness & Fun
Job Locations
This is your employer
Bechtle AG
Bechtle is a leading IT company in Europe and operates around 70 system houses in Germany, Austria and Switzerland. The e-commerce companies in 14 countries ensure reliable IT services and enable companies to fully exploit their potential
Description
- Company Size
- 50-249 Employees
- Founding year
- 1983
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Consulting, Trade, Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(2 Reviews)4.1
Workingconditions
4.5Culture
4.2Career Growth
4.0Engineering
4.0
User Helpdesk Operator
- Location
- Dusseldorf, Dortmund
- Working Model
- Onsite
- Diversity
- Open for all genders
