Job
- Level
- Experienced
- Job Field
- BI
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Rastatt
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you support SAP FI/CO modules globally, manage ServiceNow tickets and change requests, facilitate Key User meetings, and oversee communication with third-party providers during incidents.
Job Technologies
Your role in the team
- This position is primarily responsible for global application support on Enterprise Resource Planning (ERP) and local ancillary systems with interfaces included. Its main goal is to support global business operations running smoothly and effectively within, but not limited to, the SAP FI/CO modules.
- This position is responsible for managing ERP and related ServiceNow tickets & change requests with prioritization, tracking, and escalation.
- The position delivers these objectives by collaborating with internal, external, local, and global resources.
- Responsible for minor, pre-approved and emergency changes including planning, implementation, budgeting and reporting.
- Verfolgt alle Änderungen und Entwicklungsbemühungen einschließlich Zeitplänen in verschiedenen Systemen.
- Responsible for incidents and changes in which the 3rd party support provider couldn't understand or resolve.
- Approve Change Requests as a Change Manager.
- Ensure completion and correct format of change documents.
- Monitors KPI's within respective modules.
- Facilitate communication between Key Users and 3rd party support provider.
- Moderates SAP Key User meetings in their responsible area/module.
- Supports the creation of SLA reports.
- During escalations of unresolved incidents or changes, take appropriate action and inform all stakeholders.
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Our expectations of you
Education
- Bachelor's Degree or equivalent in Information Technology or computer science related field.
Qualifications
- Expert in SAP FI/CO module(s).
- Excellent team player and communicator.
- Able to work in a fast paced environment.
- Excellent English language skills in spoken and written form.
- Able to understand and adapt to various business needs and provide logical explanations/ solutions.
- Always open to share knowledge.
Experience
- Profound experience in SAP Service Management - specifically, but not limited to, in the SAP FI/CO modules.
- Experience with CRM or BI applications is a plus.
- Experience with ancillary systems is an advantage (FIS, Ariba, Fiori, Paymetrics, Vertex).
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What we offer
- High-quality products in a life-saving environment.
- Attractive conditions, 30 vacation days per year.
- Trusted working hours and possibility of mobile working.
- Modern workplace equipment.
- JobRad and corporate benefits (employee discounts).
- Career opportunities in a well-known company.
- Individual training and further education opportunities.
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Benefits
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
PULSION Medical Systems SE - GETINGE Group
PULSION Medical Systems SE, a subsidiary of the Getinge Group, develops and distributes innovative medical products for hemodynamic monitoring. The company contributes to improving patient care in the critical care sector.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
SAP Service Manager FI/CO
- Location
- Rastatt
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
- English Only
- English only required
