Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Heidelberg
- Working Model
- Onsite
Job Summary
In this role, you receive IT trouble tickets, document them in Jira, configure Windows systems, and assist in infrastructure projects such as rollouts and MDM.
Job Technologies
Your role in the team
- In this role, you support our team as the first point of contact for all IT-related questions, ensuring smooth operations.
- You receive incident reports and document them in the ticket system (Jira).
- You take over support and troubleshooting.
- You set up IT systems in the Windows environment and operate and manage them.
- You design technical solutions.
- You manage the client and server landscape.
- You actively support infrastructure and application projects (e.g., rollouts, MDM).
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Our expectations of you
Education
- You have completed IT training or a comparable qualification.
Qualifications
- You are well-versed in operating systems, MS Office, and Windows client/server environments.
- You have very good German skills and good English skills.
- You are service-oriented and communicate clearly.
- You work independently, are eager to learn, and enjoy working in a team.
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What we offer
- You are passionate about a climate-neutral future and want to play a decisive role in ensuring that the energy transition becomes a reality as soon as possible.
- To make our outstanding solution available to all households in Germany as quickly as possible, we are seeking an IT First Level Support (In-house) promptly.
- We look forward to receiving your application documents, including your salary expectations and your earliest possible start date.
- Type of employment: Full-time.
- Salary: Up to €50,000.00 per month.
- Possibility to commute/move: Heidelberg: willing to commute or plan a move before starting the position (required).
- You are a professional translator for a job portal, specialized in HR and tech content. IMPORTANT RULES: - Maintain the original formatting and structure of the source text. - Correctly translate technical terms (e.g., "Frontend", "Backend", "DevOps", "Scrum Master"). - Use industry-standard terminology from HR and tech. - Preserve the tone (formal/informal, Du/Sie) of the original text. - Translate only the text; do not add additional explanations or comments. - Keep the list structure exactly as in the original for bullet points. - Technical terms with international usage may remain untranslated. - Always ensure correct grammar and a natural linguistic flow. Translate the following text precisely into English: Language: German (Required).
- Work location: On-site.
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Benefits
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Klarsolar Gmbh
Klarsolar GmbH is a renowned provider of photovoltaic systems in Germany, offering tailored solutions for installation and maintenance. The company promotes the energy transition and places great emphasis on customer service and access to renewable energies.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Power Sector, Economy
IT First Level Support
- Location
- Heidelberg
- Working Model
- Onsite
- Diversity
- Open for all genders
