Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 35.000 to 45.000€ Gross/Year
- Location
- Cologne
- Working Model
- Onsite
Job Summary
In this role, you will be responsible for IT support, managing user accounts, setting up workstations, and optimizing network infrastructures. You will actively support IT projects and be a problem solver for employees' technical issues.
Job Technologies
Your role in the team
- You are the first point of contact for our employees regarding IT questions and support them in 1st- and 2nd-level support.
- You manage user accounts and permissions in our IT systems, set up new access, and ensure reliable user administration.
- You monitor and maintain our network and IT infrastructure and support the continuous development and optimization of our systems.
- You set up new workstations, coordinate office relocations, provide the necessary hardware, and analyze as well as troubleshoot technical issues.
- You support our production and specialist departments with technical questions and actively contribute to the implementation of IT and digitalization projects.
- You support the team with additional IT-related tasks and contribute to a stable, service-oriented, and efficient IT operation.
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Our expectations of you
Education
- Ideally, you have completed training in the IT field, are comparably qualified, or have gained versatile, practical experience in IT as a career changer.
- You are a communicative and reliable team player who enjoys independently taking responsibility for completing projects.
Qualifications
- You have very good knowledge of Microsoft 365 and the current Windows and Mac OS operating environments, as well as the administration of Active Directory.
- You enjoy acquiring new knowledge and skills, delving into new topics to explore new areas of activity together with your team.
Experience
- Ideally, you have some initial professional experience in IT support and see yourself as a problem solver for your colleagues' concerns.
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What we offer
- A challenging, exciting, and diverse activity.
- Modern, new office spaces with good transport connections in the heart of Cologne Nippes.
- Relaxed working atmosphere with creative freedom, as well as a young team & office dogs.
- An open corporate culture with joint screenings, barbecues, and many other activities.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
WARNER MUSIC GROUP
As part of the global Warner Music Group network, we are based in Hamburg and manage one of the most successful and impressive artist portfolios in the industry. We market international superstars such as Ava Max, Bruno Mars, Ed Sheeran and Domestic Acts like Robin Schulz, Wilhelmine or Udo Lindenberg.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Industry
- Media, Publishing
On-site IT support
- Salary
- 35.000 to 45.000€ Gross/Year
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
