Job
In this role, you will handle the setup, support, and maintenance of client hardware and media technology, manage first-level support for incidents, and conduct asset inventory.
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Job technologies
Your role in the team
- Setup, commissioning, and support of client hardware, peripherals, IP telephony, media technology, and Apple iOS devices.
- Acceptance, inventory management, administration, and rebooking of IT hardware in Omnitracker as well as support during inventories.
- Warehouse and inventory management including monitoring of minimum stock levels.
- Refueling, configuration, and replacement of hardware (Ivanti DSM, Citrix/IGEL).
- On-site support for incidents including error analysis, provision of replacement hardware, and coordination of repair and warranty cases.
- Support with hardware swaps, data transfers, internal relocations, cabling, and patching of network outlets.
- Initial inspection and coordination of external service providers for printer and media technology issues.
Our expectations of you
Education
- Completed IT-related training or equivalent practical experience in IT support / IT onsite environment.
Qualifications
- Basic knowledge in client provisioning, configuration, and rollout (e.g., Ivanti DSM, IGEL, Citrix, or comparable systems).
- Basic understanding of network cabling and patch work.
- Structured, independent, and service-oriented way of working.
- Strong communication skills when dealing with users as well as team collaboration.
- Good command of German, both written and spoken.
Experience
- Experience in handling client hardware, peripherals, media technology, and mobile devices (Windows, Thin Clients, iOS).
- Experience in ticket processing, documentation, and inventory management of IT assets.
What we offer
- Assignments in renowned companies across Germany.
- A above-tariff and fixed monthly salary.
- Individual development opportunities.
- Personalized employee support by our HR team.
- They gain valuable professional experience in complex project environments.
- Opportunities for takeover at the client.
- Very good opportunities also for career changers and entry-level applicants.
Job locations
About your employer
The BFI Unternehmensgruppe, founded in 1998 in Nuremberg, is an established company specializing in IT services, personnel services, and software development. With over 100 employees, it offers innovative technologies such as 3D printing.
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
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