Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dortmund
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you prioritize Service Desk tickets, plan IT projects like migrations in M365 & Azure, and optimize processes in accordance with ITIL. Additionally, you analyze technical issues and coordinate customer onboarding.
Job Technologies
Your role in the team
- Structured management and prioritization of tickets in the Service Desk via PSA systems.
- Planning, management, and documentation of IT customer projects (migrations, rollouts, M365 & Azure).
- Ensuring SLA compliance, service quality, and process conformity according to ITIL standards.
- Technical analysis of complex disruptions and support in escalations.
- Coordination of customer onboarding as well as optimization of internal service processes and automations.
- Professional supervision of the team and close collaboration with management.
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Our expectations of you
Qualifications
- Solid technical understanding of Microsoft 365, Azure, networks, and security.
- Knowledge of ITIL processes and IT service management (certification desirable).
- Proficient handling of PSA or ticket systems.
- Structured working style, self-responsibility, and clear communication – both internally and with the client.
- Excellent communication skills in German and English.
- High problem-solving skills and independent work.
- Advantage: Knowledge of haloPSA, NinjaOne, Sophos, and/or Hornetsecurity.
Experience
- Several years of experience in IT service management or IT project management in an MSP or IT service environment.
- Experience in project coordination: rollouts, migrations, cloud projects.
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What we offer
- Direct collaboration with management - short decision paths, genuine co-creation.
- Responsibility and autonomy from Day 1 - for structures, processes, and new service offerings.
- Individual development: e.g., ITIL, Microsoft certifications, training.
- Attractive compensation with a performance-based component.
- Flexible working hours and home office options.
- Long-term perspective in a growing MSP with a modern toolstack.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Dostani It Gmbh
Dostani IT GmbH provides comprehensive IT services, including consulting and cyber security, with locations in Dortmund, Essen, and Augsburg.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Service & Project Manager
- Location
- Dortmund
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
