Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will support 400+ users with Salesforce usage, responsible for technical support, resolving application queries, and optimizing the system support process.
Job Technologies
Your role in the team
- As a Salesforce Administrator, you support our 400+ users in their daily use of our Salesforce processes, based on the Sales and Marketing Cloud.
- In your role, you are responsible for the technical user support of the system. This includes resolving application questions, analyzing and fixing error messages, creating reports, or providing small training sessions for users and key users. As part of the support, you work independently and make corrections (e.g., regarding permissions, flows, Lightning Pages, etc.). The remaining time is spent working on the further development of the system within our sprints.
- You are responsible for optimizing and further developing the support process.
- You work closely in a cross-functional team consisting of Salesforce consultants, various department stakeholders, as well as product owners and Scrum masters.
- You have the opportunity to develop personally and professionally through Salesforce certifications and participation in conferences.
- A modern working environment, working according to Scrum, as well as a collegial and appreciative atmosphere, are complemented by current software such as Microsoft 365, Jira, JSM, Confluence, Miro, and company-specific genAI tools.
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Our expectations of you
Education
- You have successfully completed your studies in (Business) Informatics or a comparable IT qualification.
Qualifications
- You enjoy working with users and have a strong customer orientation.
- You are not afraid to familiarize yourself with interfaces, databases, and more complex system landscapes.
- You are interested in best practices and current trends in the Salesforce world, e.g., in the Agentforce area.
- You are characterized by a solution-oriented, structured, and independent way of working.
- You have excellent communication skills and a confident demeanor.
- You bring teamwork skills, a high level of empathy, a customer-oriented mindset and working approach, as well as a strong willingness to learn.
Experience
- You have already gained at least 2 years of experience as a Salesforce Administrator and have complemented this with a Salesforce Administrator certification.
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What we offer
- Agile processes, the latest technologies, and an open, appreciative team culture where colleagues from over 90 nationalities work together and embody a unique Hermes spirit.
- 38-hour week with flexible hours, a working time account, and a dynamic mix of remote work and office days – for your individual lifestyle.
- A wide range of learning opportunities for your professional and personal development (e.g., our Learning Hub, Masterplan, individual training sessions).
- Regular cross-departmental onboarding event New@Hermes for faster orientation, getting to know our corporate culture, and building a valuable internal network.
- 15% discount at otto.de and other shops of the Otto Group, subsidies for the Deutschlandticket, JobRad, free parking garage and company pension scheme, asset-building benefits, and subsidies for childcare as well as annual special payments.
- Look forward daily to discounted meals, free hot drinks, as well as affordable beverages and snacks, freshly prepared by our barista.
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Benefits
Work-Life-Integration
Higher Take-Home Pay
- 🏝️Summer and Christmas Bonus
- 📱Company Phone for Private Use
- 🛍Employee Discount
- 💻Company Notebook for Private Use
- 👴🏻Company Retirement Provision
Health, Fitness & Fun
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
Hermes Germany GmbH
Hermes Germany is a leading logistics provider based in Hamburg. We partner with numerous online retailers and multi-channel merchants both in Germany and abroad. Our focus is on delivering packages nationwide.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Logistics, Transportation
Salesforce Administrator
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
