Job
- Level
- Lead
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Solingen
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will develop the stable application landscape together with your team, coordinate requirements, and manage the implementation of changes and releases in an agile environment.
Job Technologies
Your role in the team
- As an Application Management Team Lead, you lead a technically diverse team and collaboratively develop the stable, service-oriented, and future-proof operation of our application landscape.
- You combine team leadership, IT service management, and application responsibility, ensuring that requirements from business units are collected in a structured manner, prioritized, and implemented collaboratively with internal and external partners.
- You lead your team professionally and operationally on equal footing, establish clear structures, and ensure a needs-based distribution of tasks.
- You support your employees in their professional and personal development, provide guidance, and promote an open and collaborative working environment.
- You continuously develop existing processes towards structured IT service management processes, thereby contributing to a sustainably high service quality.
- You coordinate the intake, assessment, and prioritization of requirements from the business units and, together with your team, ensure the reliable support and further development of our specialized applications.
- You oversee releases, changes, and further developments, ensuring that impacts, dependencies, deadlines, and responsibilities are transparently managed.
- As a central interface, you work closely with the specialist departments, IT, external service providers, and other service partners.
- You manage external service providers, define and monitor service levels, and ensure reliable collaboration as well as compliance with agreed-upon services.
- You ensure sustainable system and operational documentation and establish knowledge management that supports your team in daily business and the further development of applications.
- You facilitate user training and ensure that relevant information is communicated clearly and appropriately for the target audience.
- You contribute ideas for the meaningful use of AI-powered tools and collaboratively develop practical approaches with your team to intelligently support workflows, knowledge management, and service processes.
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Our expectations of you
Education
- A completed apprenticeship or degree in the IT field is an advantage. However, what matters most to us are your practical experience, leadership skills, and your ability to bring people, processes, and applications together.
Qualifications
- A structured, service-oriented working style and a good understanding of modern IT service management processes characterize you.
- You are experienced in working with tools such as Jira, Confluence, or comparable ticket, workflow, and documentation systems.
- You possess a solid technical understanding of the functional relationships of specialized applications, interfaces, dependencies, and operations within a modern IT landscape.
- You can categorize requirements from specialized fields, translate them clearly, and collaboratively develop actionable solutions with your team.
- In collaboration with internal stakeholders, external service providers, and partners, you communicate clearly, appreciatively, and conclusively.
- Even in challenging situations, you remain confident, set priorities, and justify your decisions in a clear and consistent manner.
Experience
- You have initial experience in the technical or disciplinary leadership of IT teams and see yourself as a coach, sparring partner, and enabler for your employees.
- You have experience in Application Management or in supporting complex enterprise applications and understand the requirements for a stable and professional application operation.
- You are interested in new technologies, have gained initial experience with AI tools, and enjoy assessing their practical benefits for everyday work.
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What we offer
- Flexible working hours: Depending on the position, we generally offer flexible working hours within the framework of flexitime.
- Our goal is to enable you to achieve the best possible balance between private and professional life.
- This also contributes to our 37.5 hours per week.
- Mobile working: Whether in Solingen or at home - in our hybrid work model, Tuesday and Thursday are fixed team days.
- On these days, we come together, work on topics and projects collaboratively, and foster genuine exchange.
- Additionally, you can choose another office day flexibly.
- On the remaining two days per week, you enjoy the benefits of remote work.
- Modern tech stack: Access to a modern tech stack that enables working with the latest technologies and developing innovative solutions.
- This not only promotes efficient workflows but also continuous learning and growth in the dynamic environment of the IT industry.
- Agile working: The agile working method enables teams to respond flexibly to changes and develop projects iteratively.
- This method promotes close collaboration, rapid adaptability, and continuous improvement, ultimately leading to more efficient processes and better results.
- Flat hierarchies: With us, you can expect open communication, faster decision-making processes, personal responsibility, and co-determination.
- This gives you more influence over your own work and makes it easier to contribute your ideas, which also supports your professional development.
- Well-Being: The health of our employees is very important to us.
- As part of health management, various services are available, such as flu vaccination, eye test, or computer glasses.
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Benefits
Work-Life-Integration
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
Walbusch Walter Busch GmbH & Co. KG
As a successful, family-run multi-channel company, we bring together several successful brands under the Walbusch Group: strong brands with clearly defined target groups!
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Trade
Team leader IT service management applications
- Location
- Solingen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
