Job
- Level
- Experienced
- Job Field
- BI
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dusseldorf
- Working Model
- Onsite
Job Summary
In this role, you will be the key contact for SAP and Microsoft Dynamics CRM, analyze process errors, conduct training sessions, and support the optimization of sales processes through automation.
Job Technologies
Your role in the team
- You are the primary contact for questions regarding SAP, Microsoft Dynamics CRM, as well as relevant processes and procedural instructions in sales.
- They analyze problem statements and system error messages, resolve them independently or coordinate clarification with the relevant departments.
- You will take on the professional leadership and support of the Key Users for CRM and SAP.
- You advise executive functions on the redesign, standardization, and optimization of business processes in the Sales & Service environment.
- They identify potential to increase process efficiency and actively promote the targeted use of automation, digitalization, and artificial intelligence.
- They design and conduct training sessions on IT tools, processes, and procedural instructions, ensuring sustainable knowledge transfer.
- They ensure the quality and timeliness of relevant data and take responsibility for maintaining, correcting, and configuring queries and views.
- They support national and international projects in the implementation and further development of processes and systems, and coordinate the operational execution in close collaboration with project management.
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Our expectations of you
Education
- Completed degree in Business Informatics, Business Administration, Computer Science, or a comparable qualification.
Qualifications
- Analytical, structured, and solution-oriented working style as well as strong communication and consulting skills.
- Very good German and good English skills, both written and spoken.
Experience
- Several years of professional experience in process management, business consulting, application management, or a comparable environment.
- In-depth knowledge of SAP and Microsoft Dynamics CRM, ideally with experience in sales-related business processes.
- Experience in analyzing, optimizing, and standardizing business processes as well as implementing digitization and automation projects.
- Strong understanding of the interface between business, IT, and process organization, as well as experience working with various stakeholders.
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Benefits
Higher Take-Home Pay
Food & Drink
Work-Life-Integration
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
SICK AG
We are one of the leading manufacturers of sensors and sensor solutions for industrial automation. Our innovative technology allows us to offer individual solutions that are tailored precisely to your needs. This is how we ensure that you always achieve the best possible performance.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Industry, Production
Employer reviews
by devworkplaces.com
Total
(1 Review)3.6
Career Growth
3.6Workingconditions
4.4Culture
3.7Engineering
2.7
Business Process Expert - CRM & SAP
- Location
- Dusseldorf
- Working Model
- Onsite
- Diversity
- Open for all genders
