Job
- Level
- Experienced
- Location
- Paderborn
- Working Model
- Onsite
- Job Field
- IT, Support, Application
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you analyze technical tickets in 2nd-level support, debug PHP code, and optimize documentation while acting as a bridge between technology and users.
Job Technologies
Your role in the team
- You are the technical point of contact in 2nd-level support and the "firewall" for our project management. Incoming tickets land with you, and you analyze them technically (code & logs) and decide in incident management: do you fix it yourself, is it a documentation error, or is it a case for core development?
- Ticket Ownership & Incident Management: You take responsibility for incoming requests in Jira. You independently prioritize, categorize, and process them within our software support.
- Deep Dive Debugging: "It doesn't work" is not an option. You analyze AWS CloudWatch and database logs and debug the PHP code to find the root cause.
- Solution & Documentation: You handle minor code adjustments (hotfixes) directly. If the documentation lags behind reality, you update it accordingly or have relevant FAQ articles generated with the help of AI.
- Communication: You are the interface between technology and users. You translate "tech-speak" into understandable responses - in German and English.
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Our expectations of you
Qualifications
- Mindset: You have a "Sherlock Holmes" mentality. You are not satisfied with workarounds but want to get to the root of the problem.
- Working style: You work in a structured, reliable, and direct manner with us as part of the team in Paderborn – we believe in direct communication on-site.
- Language: Fluent German and English (for AWS documentation and international correspondence) are mandatory.
Experience
- Experience counts: You are no longer a junior. You have already gained professional experience in software development or in 2nd/3rd level support and can quickly grasp complex contexts.
- Tech Stack: You are fluent in reading and understanding (PHP/JS) code or confident in using AI tools to have it explained to you. Experience with AWS (especially Lambda, API Gateway, CloudWatch) is a strong plus.
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What we offer
- Coffee flat rate and an ergonomic workplace are standard for us - but of course, it doesn't stop there.
- Flexible working hours: core hours between 10:30 and 15:30.
- Training programs are on us: We support you if you want to learn something new.
- Fries Friday & Team Events: We enjoy eating together (and celebrating as well).
- Bike leasing: For everyone who enjoys being active on their way to work.
- Company mobile phone & modern equipment: To ensure everything runs smoothly - no matter where you work.
- 3 additional days of vacation, Wellpass or Germany Ticket.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
spectrum8 GmbH
spectrum8 GmbH specializes in the development and implementation of multi-campaign capable shop systems. It offers custom solutions, particularly for the telecommunications sector, and collaborates closely with TK-World AG.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT Application Support Specialist - Focus on PHP/AWS
- Location
- Paderborn
- Working Model
- Onsite
- Diversity
- Open for all genders
