Job
- Level
- Experienced
- Job Field
- BI
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Onsite
Job Summary
In this role, you ensure the smooth operation of SAP IS-U/CRM systems, coordinate system updates, resolve issues, and collaborate closely with business departments to optimize digital customer processes.
Job Technologies
Your role in the team
- You work for our Customer IT.
- Our Customer IT develops and operates specialized IT solutions in close collaboration with business departments for our more than 5 million electricity and gas customers.
- Our solutions not only ensure compliance with our regulatory market responsibilities but also maximize the efficiency of our service partners in call center operations.
- Furthermore, automated digital customer processes and attractive customer self-services are essential components of our success.
- The Customer IT organization in Germany is divided into seven teams with colleagues in Hamburg, Berlin, and Katowice (Poland).
- The responsibility of the "Delivery Management" team includes, in addition to project management, application management for on-premise and SaaS solutions.
- In the position as Application Manager*in SAP IS-U/CRM, you ensure the smooth operation and availability of our German SAP IS-U/CRM systems together with the SAP Basis team.
- In addition, you will oversee the coordinated deployment of enhancements in the production systems.
- Together with your colleagues in Application Management, you are responsible for the availability and stability of our complex SAP IS-U/CRM system landscape.
- You work closely with our business stakeholders to understand current topics and future requirements, derive the impact on operations and Service Level Agreements, and involve the relevant specialist teams within IT and external providers.
- You integrate our Solution Architects and Infrastructure Teams within Vattenfall IT to further develop our complex system landscape technically and to protect it from security risks.
- You coordinate the resolution of occurring system operation errors and communicate transparently with our specialist departments.
- You are responsible for the functionality of the transport management of SAP systems within a multi-tier system landscape consisting of operational and project instances with connected test and training systems.
- You are responsible for the deployment and functionality of the transport tool Active Control, including necessary upgrades and adjustments.
- You also assist in the detailed planning and execution of system and client copies within the SAP system landscape and in the system Life Cycle Management.
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Our expectations of you
Education
- Completed Bachelor's, Master's, or Diploma degree (IT, Business Informatics, or comparable) or completed vocational training with corresponding extensive professional experience.
Qualifications
- Our ideal Application Manager SAP IS-U/CRM has strong communication skills in German (C1) and English (B1), a pronounced ability for self-organization and independent work, and is curious and open to change.
- Good understanding of the opportunities and challenges in the increasing need for digitalization for energy supply companies.
- Good understanding of the operational control model of a central IT.
- Knowledge of ITIL processes (CHM, RDM, PRB).
- Comprehensive knowledge of the technical operation of SAP systems, particularly transport management.
- Good knowledge of SAP Basis and technical parameters for performance analysis and troubleshooting.
- Interest in understanding the interplay and interactions between SAP systems and the surrounding IT landscape, and ensuring holistic improvements along the entire chain.
- Willingness to occasionally work outside of regular working hours.
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What we offer
- Working at Vattenfall is more than just an interesting job in a results-oriented company.
- You will become part of an exciting, innovative, and international work environment that actively helps shape our future.
- We want to be the best at what we do.
- We offer you a competitive salary as well as opportunities for training and personal development.
- We want to enable our employees to achieve a balanced work-life harmony.
- For this reason, we offer flexible options such as the possibility to work from home.
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Benefits
Health, Fitness & Fun
Higher Take-Home Pay
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Vattenfall
Vattenfall is a European energy company with around 20,000 employees. We produce heat and electricity from six different energy sources: Wind, hydro, biomass, nuclear, coal and gas.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Power Sector, Economy
Employer reviews
by devworkplaces.com
Total
(1 Review)3.6
Culture
3.7Career Growth
3.5Workingconditions
4.4Engineering
3.0
Application Manager SAP IS-U/CRM
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
