Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Chemnitz
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be the point of contact for customers and service partners, solving software issues and documenting complex error cases while working on solutions and forwarding inquiries to the appropriate departments.
Your role in the team
- They provide support to customers and service partners via phone and written communication for questions regarding the application and operation of software.
- They resolve known issues using the internal FAQ database or, if necessary, perform remote access to implement workarounds or fix errors.
- They systematically document complex or unsolvable error cases and hand them over to the responsible support unit.
- They recognize support-related issues and direct them specifically to the appropriate departments.
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Our expectations of you
Education
- You have completed vocational training, ideally as a Medical Assistant or Dental Assistant.
Qualifications
- You possess a service-oriented demeanor, strong customer focus, and empathy when interacting with different interlocutors.
- You work reliably, flexibly, and are able to adapt well to changes.
- They approach challenges productively and solution-oriented, and remain calm even in stressful situations.
Experience
- You have very good spoken and written German skills; experience with practice management software is an advantage.
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What we offer
- Future-proof workplace in a rapidly growing industry.
- Individual training and development opportunities.
- Flexible working models with flextime and home office options.
- 30 vacation days and overtime compensation through time off.
- Attractive package of health and social benefits.
- Crèche and kindergarten allowance.
- Employee discounts as well as company and team events.
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Benefits
Work-Life-Integration
- 🏠Home Office
- ⏰Flexible Working Hours
- 🍼Day Care for Kids
- 🚌Excellent Traffic Connections
- 🏖️Workation
- 🅿️Employee Parking Space
Health, Fitness & Fun
- 👩⚕️Company Doctor
- 🚲Jobbike
- 🎳Team Events
- 🙂Health Care Benefits
- 🏋🏿♂️Fitness Offers
- ♿️No Physical Barriers
- 🚲Bicycle Parking Space
More net
- 🏝️Summer and Christmas Bonus
- 🍰Employee Stock Option
- 🎁Employee Gifts
- 🛍Employee Discount
- 💵Bonus Payments
- 🚙Poolcar
- 👷♂️Additional Insurance
Food & Drink
Job Locations
This is your employer
DIS AG
Founded in 1967, DIS AG is a leading company in the personnel services sector. Based in Düsseldorf, it offers comprehensive solutions for the placement of specialists and executives.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
Software support staff
- Location
- Chemnitz
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
