Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Chemnitz
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle IT support requests via various channels, analyze technical issues, and train employees on software solutions, while closely collaborating with the development team.
Job Technologies
Your role in the team
- Acceptance, processing, and documentation of support requests via telephone, email, or ticket system.
- Analysis and resolution of technical issues and disruptions.
- Consulting and training of Ecovis employees on our software solutions.
- Collaboration with our development team in troubleshooting and optimizing our products.
- Creation and updating of manuals, FAQs, and other support materials.
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Our expectations of you
Education
- Completed training in the tax and/or IT sector or a comparable qualification.
Qualifications
- Very good knowledge of the DATEV programs, especially in the areas of payroll and financial accounting.
- Friendly, service-oriented, and communicative personality.
- Independent, structured, and solution-oriented way of working.
- Teamwork skills, flexibility, and resilience.
Experience
- Experience in IT support, ideally in the field of tax consulting or auditing.
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What we offer
- An attractive salary and a permanent position in a growing company.
- A pleasant working environment in a motivated and collegial team.
- A varied and responsible role with direct customer contact.
- Comprehensive onboarding and regular training sessions.
- Flexible working hours and home office options.
- Modern work tools and good technical equipment.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
Ecovis Global
At Ecovis, we advise small and medium businesses. We have a presence in over 75 countries around the world. Our team of 1,700 accountants, auditors, lawyers, and consultants have all undergone extensive training and continuous education at the Ecovis Academy to ensure that we can provide you with the best possible service.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Consulting
IT support employees
- Location
- Chemnitz
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
