Job
In this role, you proactively assist colleagues with IT issues, resolve technical problems, and manage IT equipment and devices to ensure optimal usage.
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Job technologies
Your role in the team
- In this hands-on role, you proactively provide our colleagues with tailored support on all IT-related topics.
- In this role, you will work closely with the IT Service Desk and other IT teams to resolve technical issues quickly and reliably and ensure optimal use of IT.
- As an IT Support Specialist (m/f/x), you support our colleagues on site with all IT-related questions and act as their point of contact for escalating technical issues.
- You work closely with the IT Service Desk, document support activities in ServiceNow, and ensure that incidents and requests are handled within the agreed service levels.
- You support laptops, mobile devices, peripherals, and meeting room and AV equipment.
- You support onboarding and offboarding processes, prepare IT equipment for new employees, and coordinate the return of devices when employees leave.
- You manage local IT equipment and inventory, ensuring that everything is properly recorded and tracked.
- You provide on-site support during major IT incidents and, when needed, with network-related issues.
- You contribute to IT projects, technology rollouts, site changes, and internal events.
Our expectations of you
Education
- You have technical training in IT or an equivalent qualification.
Qualifications
- You have a strong affinity for IT, particularly within the Microsoft ecosystem, as well as a basic understanding of network infrastructures.
- You stand out for your strong service orientation and communication skills, and you work proactively, flexibly, and with a solution-oriented approach.
- You think proactively and with a focus on continuous improvement, use DEX insights to identify potential issues early, and are open to new approaches to continually improve IT support.
- Experience with law firm- or finance-specific applications such as iManage, beA, Intapp, or SAP is an advantage.
- You speak German very well and have a good command of English.
- You are willing to work at other locations within the region as needed and travel for business up to 10% of the time.
Experience
- You have strong technical and problem-solving skills and ideally already have experience working in a professional services environment.
What we offer
- You benefit from working with colleagues and clients from all over the world.
- You benefit from reimbursement of travel expenses and meal allowances.
- To support you in your professional and personal life, we offer a wide range of benefits, including sports memberships and various employee discounts.
- We support you with a range of childcare and family caregiving services.
- We enable you to work remotely in Germany and abroad in accordance with our Mobile Working and Workcation Policy.
Benefits
Work-Life-Integration
Job locations
About your employer
DLA Piper is a global law firm capable of taking care of the most important legal needs of clients wherever they do business. With offices throughout the Americas, Europe, the Middle East, Africa and Asia Pacific, we represent more clients in a broader range of geographies and practice disciplines than virtually any other law firm in the world.
- Established Company
- Hybrid, Onsite
- Law, Finance, Economics
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