Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Onsite
Job Summary
In this role, you will be responsible for internal 1st & 2nd level support, installing software, performing repairs on user desktops, and documenting all steps according to ITIL standards.
Job Technologies
Your role in the team
- You are responsible for internal 1st & 2nd level support.
- You will also be responsible for repairs on the user desktop.
- You are responsible for recording, tracking, and documenting all steps until the final solution in accordance with the ITIL standard.
- In doing so, you use the provided remote and diagnostic tools to assist with troubleshooting.
- They install software in accordance with company policies and monitor the installations to ensure compliance with regulations and that they are up to date.
- In this position, you test bug fixes for problem resolution and carry out follow-up actions.
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Our expectations of you
Education
- You have completed training as an IT specialist or possess equivalent IT knowledge.
Qualifications
- Comprehensive knowledge of desktop and server operating systems.
- Very good German and advanced English skills.
Experience
- Ideally, work experience with a range of diagnostic service programs.
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Job Locations
This is your employer
F mal s GmbH
F mal s GmbH is a specialized recruitment agency focused on filling demanding vacancies in technical and commercial sectors. The company supports industrial clients in various industries in their search for skilled professionals and executives.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
Employees for internal 1st & 2nd level support
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
