Job
In this role, you actively shape knowledge management in ServiceNow, build knowledge databases, and coordinate collaboration with departments and external partners for effective incident handling.
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Job technologies
Your role in the team
- As a Product Owner, you are responsible for the further development of knowledge management in ServiceNow and oversee its strategic and operational orientation.
- Together with the departments, you will build a company-wide organization of central and decentralized knowledge managers and establish uniform roles, standards, and processes.
- You coordinate collaboration with external service providers and ServiceNow as the system supplier effectively, ensuring a reliable exchange.
- By building high-quality knowledge bases, you lay the foundation for quick and efficient troubleshooting.
- At the same time, ensure that content is organized and quality-assured so that AI agents can automate recurring tasks.
- With a clearly prioritized backlog, you continuously develop knowledge management and ensure transparency regarding progress and results.
- In collaboration with specialist departments, external partners, and the ServiceNow team, you promote successful and solution-oriented cooperation.
Our expectations of you
Education
- A degree in (Business) Informatics or a comparable qualification complemented by professional experience in the IT environment.
Qualifications
- Knowledge in the role of Product Owner or in requirements management and backlog prioritization, preferably in an agile work environment.
- A good understanding of the deployment of AI agents as well as the requirements for structured and high-quality knowledge databases.
- Organizational talent and a pragmatic approach, with which you actively drive topics forward and develop solutions.
- Strong communication skills and coordination abilities in interactions with various stakeholders, departments, and service providers.
- A structured, independent, and solution-oriented working style, as well as very good German and English language skills, both written and spoken.
Experience
- Practical experience in knowledge management, ideally in the context of platform solutions such as ServiceNow.
What we offer
- Flexible working hours.
- 30 days of vacation.
- Christmas and holiday bonuses.
- Comprehensive onboarding.
- Employee discount & shopping vouchers.
- Sports groups & leisure seminars.
- Subsidy for the Germany Ticket.
- Free parking.
- 50% remote work.
- Corporate Benefits.
- Employee-oriented family business.
- ROSSMANN Learning World.
- ROSSMANN onboarding days.
- Exclusive coupons.
Benefits
Health, fitness & fun
Food & drink
Higher take-home pay
Topics you will work on
Job locations
About your employer
ROSSMANN is one of the leading drugstore companies in Europe, with 56,500 employees in 4,361 stores. It has been expanding rapidly for years and is highly successful.
- Established Company
- Onsite, Hybrid, Full Remote
- Trade
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