Job
In this role, you assist employees with IT requests, document and track support inquiries, are responsible for hardware and software installations, and actively contribute to the maintenance of IT hardware.
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Job technologies
Your role in the team
- In first-level support, you assist our employees with IT inquiries, analyze errors, and help resolve technical issues in their daily work.
- You reliably document and track support requests and IT tickets.
- The installation, configuration, and commissioning of hardware and software are also part of your responsibilities.
- You actively contribute to the maintenance and servicing of our IT hardware, such as PCs, servers, smartphones, tablets, and peripherals.
- You assist in the maintenance and management of our IT hardware inventory.
- Together with external IT service providers and manufacturers, you work on error analysis and support cases.
- You coordinate more complex issues with the relevant departments and support their resolution.
- In addition, you support our team in projects to further develop and optimize our IT services.
- You continuously expand your knowledge of current technologies, products, and IT services, and bring in new ideas.
- Depending on the requirements, you will create reports and evaluations and take on additional tasks in IT support and IT operations.
Our expectations of you
Qualifications
- You are a enrolled student (m/f/d), for example in Computer Science, Business Informatics, Data Science, or a comparable course of study; however, other fields of study are also welcome if you have a strong interest in IT topics.
- You are interested in technical contexts and enjoy familiarizing yourself with new topics.
- Analytical thinking skills as well as a high IT affinity characterize you.
- You are proficient in the common MS Office applications; initial experience with ticketing systems or SharePoint is advantageous.
- You communicate confidently in German and have good spoken and written English skills.
Experience
- Ideally, you have already gained some experience in IT support, but this is not a prerequisite.
What we offer
- Due to the practical activities involved in IT support, this working student position is to be carried out entirely on-site at our location in Feldkirchen near Munich.
Benefits
Health, fitness & fun
Work-Life-Integration
Job locations
About your employer
Excelitas Technologies is a global technology leader that delivers innovative and customized solutions to meet the lighting, detection, and other high-performance technology needs of OEM customers.
- 250+ Employees
- 1931
- Established Company
- Onsite
- Electronics, Automatization
Employer reviews
- Working conditions
- 3.3
- Career growth
- 3.0
- Engineering
- 2.7
- Team culture
- 3.0
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