Job
- Level
- Experienced
- Location
- Munich
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you handle service requests from existing customers, document technical issues, and act as a bridge to software development while also conducting training sessions for preschool staff.
Job Technologies
Your role in the team
- As an IT Application Support Specialist, you are the central point of contact for our existing customers in Germany and Switzerland.
- You understand their concerns, resolve them independently, and ensure that technical feedback does not disappear into the void but reaches the software development team in a comprehensible manner.
- Your responsibilities
- You are the contact person for our existing clients from Germany and Switzerland.
- You handle service and support requests via phone, email, and our ticket system.
- You are the interface between the clients and the software development team.
- You independently handle customer inquiries and issues related to our software.
- You independently log reported bugs in the system, analyze them, and document them in a comprehensible manner for software development.
- You conduct training sessions and presentations for daycare staff.
- You create documentation and training materials.
- You accompany system implementations for new clients.
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Our expectations of you
Education
- Completed technical training or experience in 1st/2nd level support, ideally in the maintenance and support of ERP systems.
Qualifications
- Strong communication skills, a friendly demeanor, as well as an independent and structured way of working.
- High IT affinity.
- Excellent MS Office skills.
- SQL skills are an advantage.
- Fluent in German and French; good English skills complete your profile.
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What we offer
- Direct contact with clients and software development - your feedback is incorporated directly into the product.
- Structured onboarding into our software and processes.
- 30 days of vacation + 2 additional days off (Christmas/New Year).
- External training courses.
- Hardware of your choice.
- Security of an international corporation (Babilou Family) backing a small, agile team.
- Childcare placement service, available regionally if applicable.
- Regular (remote and on-site) team events.
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Benefits
Health, Fitness & Fun
Job Locations
About Your Employer
KitaOne GmbH
KitaOne GmbH, based in Munich, offers a flexible daycare management software that integrates essential administrative and communication processes for daycare centers. Over 100 daycare centers are already using this software, which is part of the Babilou Family.
Description
- Company Type
- Startup
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT Application Support Specialist
- Location
- Munich
- Working Model
- Onsite
- Diversity
- Open for all genders
