Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Temporary
- Location
- Bonn
- Working Model
- Onsite
Job Technologies
Your role in the team
- Responsibility for user support in 1st level support and first point of contact for disruptions and application problems.
- Acceptance of inquiries by telephone and email and recording in the ticket system.
- Classification and prioritization of tickets.
- Processing and resolving inquiries and error reports and, if necessary, forwarding to the next support level.
- Carrying out error analyses and documenting faults.
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Our expectations of you
Education
- Completed vocational training as an IT systems clerk (m/f/d), IT specialist (m/f/d) or comparable qualification.
Qualifications
- Routine use of Windows systems and programs, especially with Win7, MS Office 2013 as well as with Adobe, browsers IE and Firefox, etc.
- Knowledge of migrations and rollouts in the IT environment.
- Good communication skills, team spirit, service orientation as well as quick comprehension and analytical thinking skills.
Experience
- Several years of professional experience in IT support.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Supporter
- Location
- Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
