Job
In this role, you will be the point of contact for sales partners, addressing inquiries about the smartMSC system. You will assist in troubleshooting technical issues and work on projects for optimization and automation.
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Job technologies
Your role in the team
- You are the point of contact for our sales partners across Germany and provide support with questions about smartMSC.
- You handle telephone and written inquiries about our smartMSC system and its interfaces.
- You will support us with smaller projects focused on optimizing, digitizing, and automating our in-house smartMSC system.
- You identify and analyze technical issues and resolve them with support from the IT department.
Our expectations of you
Education
- You have completed commercial training or have practical experience in this field.
Qualifications
- You are a team player (m/f/d) with a strong service-oriented mindset.
- You have extensive knowledge of commercial operations.
- You are well-organized in your work and quick to grasp new concepts.
- A career change may be possible if you’re a good fit!
Experience
- Ideally, you already have professional experience in support.
What we offer
- A secure job in a growing company with long-term prospects.
- Competitive compensation depending on qualifications and professional experience.
- Additional bonus payments in recognition of exceptional commitment, additional responsibility, and extra project-related effort.
- Extensive training opportunities for professional and personal development, with 100% of the costs covered.
- A wide range of internal training formats (including Excel, time management, Jira/project management, and other specialist topics).
- The opportunity to actively contribute to the further development and optimization of processes.
- Independent work with room for new ideas and creative solutions.
- Flexible working hours under a flexitime model between 7:00 a.m. and 6:30 p.m. (e.g. 7:00 a.m. - 3:30 p.m. or 10:00 a.m. - 6:30 p.m.; core working hours 8:00 a.m. - 4:30 p.m.).
- An open company culture with short decision-making processes and an appreciative, collegial working environment.
- Regular team events focused on team cohesion and appreciation, sometimes including overnight stays at selected premium hotels.
- Company mobile phone for personal use as well.
- JobRad, a tax-free benefits card, and other attractive perks.
- An additional day of vacation at Christmas and New Year's Eve.
- Free custody accounts and commission-free insurance through our company.
Benefits
Higher take-home pay
Work-Life-Integration
Health, fitness & fun
Topics you will work on
Job locations
About your employer
FondsKonzept AG is an independent broker network and integrated service provider specializing in the administration of business transactions in investment funds, insurance, savings plans, and financing. The company offers a wide range of financial services through its online platform smartMSC.
- Established Company
- Hybrid, Onsite
- Banking, Finance, Insurance
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