Job
- Level
- Experienced
- Location
- Siegburg
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will be responsible for analyzing and resolving issues in software applications, documenting processes in the ticket system, while also managing user and access controls effectively.
Job Technologies
Your role in the team
- In 1st and 2nd level support, you will manage the assigned applications and ensure qualified escalation to subsequent levels.
- Identify, analyze, and resolve errors and disruptions independently, and document the results transparently in the ticketing system.
- You handle incidents, problems, changes, and work orders efficiently and coordinate further with the responsible departments as needed.
- You actively support the technical execution of tests and test scenarios and contribute to the quality assurance of the systems.
- You reliably and responsibly handle the operational user and rights management in the IT systems under your supervision.
This text has been machine translated. Show original
Our expectations of you
Education
- You have completed training as an IT specialist for application development or a comparable qualification for this position.
Qualifications
- You possess basic knowledge of the software development process, including requirements and test management, as well as a structured way of working.
- You possess advanced knowledge of software operation models as well as how standard business applications work.
- You complement your profile with knowledge of IT service management according to ITIL as well as basic knowledge in the field of IT security.
Experience
- You have already gained initial relevant professional experience in an IT-related environment.
This text has been machine translated. Show original
What we offer
- Contract type: permanent, 40 hours/week.
- Start date: negotiable.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
BwFuhrparkService GmbH
The BwFuhrparkService GmbH is a vehicle fleet service company for the German armed forces. It also partially fulfills the role of the German parliament's chauffeur service.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
Application Support Specialist
- Location
- Siegburg
- Working Model
- Onsite
- Diversity
- Open for all genders
