Job
- Level
- Experienced
- Job Field
- Product
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Montabaur, Berlin, Karlsruhe, Zweibrücken
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will enhance digital service channels, optimize the Control Center for customer queries, and collaborate with interdisciplinary teams on solutions that promote self-service and user-friendliness.
Your role in the team
- As a Product Owner Digital Customer Service (m/f/d) in the Executive Board Department Operations Customer Care, you are responsible for the conceptual design, prioritization, and further development of our central digital service channels.
- Your focus is on consistently developing the Control Center from a customer and service perspective and creating digital service experiences that are simple, effective, and intuitive.
- They develop solutions that enable customers to independently and successfully resolve their issues through digital channels.
- In this role, you will work closely with internal stakeholders such as our IT and technology organization, UX, Customer Insights, and Operations, and drive the strategic development of digital customer service.
- You will be responsible for the technical end-to-end development of the Control Center as a central digital service channel and will oversee the entire product lifecycle from the initial idea through implementation to optimization in live operation.
- You develop a clear product strategy and roadmap for the Control Center and ensure its continuous implementation along customer benefits, service impact, and corporate objectives.
- They identify customer needs, pain points, and optimization potentials in digital service journeys and translate these into effective product requirements.
- They gather and analyze requirements in close collaboration with business units, UX, Analytics, IT, and other relevant stakeholders to design tailored digital solutions.
- You define and prioritize the product backlog, manage the implementation together with the technical contacts, and ensure that all requirements are implemented efficiently and purposefully.
- They are responsible for the technical integration of new functions and services into existing digital contact, CRM, and process landscapes to enable seamless and efficient customer experiences.
- They drive the continuous development of digital customer service, validate solutions based on user feedback, and derive concrete improvements for the product and customer journey.
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Our expectations of you
Education
- You hold a degree in Business Informatics, Computer Science, Business Administration, or a comparable field of study.
Qualifications
- You possess a good understanding of digital customer needs, service processes, and the design of effective digital journeys.
- You know how to effectively manage and support interdisciplinary development teams.
- They are characterized by strong analytical and conceptual skills and are able to prepare complex issues in a structured and understandable manner.
- You work proactively, solution-oriented, and with a clear focus on customer benefit, priorities, and feasibility.
- They are fluent in both German and English, enabling them to operate confidently in a dynamic and interconnected environment.
Experience
- You already have several years of experience as a Product Owner, Product Manager, or in a comparable role, ideally with a focus on digital platforms, self-service solutions, or customer-oriented products.
- Ideally, you have gained experience with modern AI technologies or automation and know how to transfer these to digital service platforms or customer-oriented process landscapes.
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What we offer
- Attractive salary.
- Strong community of team players.
- Trust-based working hours with flexible scheduling and the possibility to work up to 40% remotely.
- Numerous training opportunities online and offline.
- Discounts on 1&1 products and various leisure activities.
- In-house company restaurant.
- Free drinks and fresh fruit.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
United Internet AG
As the leading provider of communication solutions in Germany, we offer our users a safe and reliable way to communicate with our strong brands: 1&1, GMX, WEB.DE, and mail.com—despite handling 500 million incoming emails every day!
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.4
Engineering
3.3Workingconditions
3.8Career Growth
3.2Culture
3.2
Product Owner Digital Customer Service
- Location
- Montabaur, Berlin, Karlsruhe, Zweibrücken
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
