Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Worms, Leipzig
- Working Model
- Onsite
Job Summary
In this role, you support our customers with technical issues related to the Sage HR Suite, process inquiries systematically, document solutions, and collaborate closely with departments to ensure optimal responses.
Job Technologies
Your role in the team
- Support for our customers via telephone and remote access regarding technical questions about Sage HR Suite.
- You analyze incoming inquiries in a structured manner and handle them within the scope of 1st and 2nd level support.
- You identify more complex topics and forward them to the relevant specialist departments.
- Documentation of customer inquiries, solutions, and issues transparently in our ticket system.
- You ensure a service-oriented, courteous, and solution-focused customer communication.
- You assist in the continuous improvement of our support processes and knowledge bases.
This text has been machine translated. Show original
Our expectations of you
Education
- You have successfully completed training in the IT field.
Qualifications
- Excellent knowledge in handling common MS Office applications.
- Analytical and structured working style as well as a quick comprehension.
- Excellent communication skills as well as a confident command of the German language, both spoken and written.
- High service and customer orientation as well as enjoyment in telephone customer contact.
- Team spirit, initiative, and a confident demeanor.
Experience
- You have practical experience with server operating systems, terminal servers, and Microsoft SQL Server.
- Initial experience in IT support or working with software solutions is an advantage.
This text has been machine translated. Show original
What we offer
- Attractive compensation: Your work will be fairly and performance-based compensated.
- Individual onboarding: Structured onboarding by experienced colleagues.
- Development opportunities: Regular development discussions and targeted further training.
- Company culture: flat hierarchies, informal address culture, and a strong team with genuine cohesion.
- Work environment: Modern equipment including a laptop and communication package.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Datatronic Software Ag
Als einer der führenden Sage Partner entwickeln wir passgenaue Softwarelösungen für Unternehmen aus unterschiedlichen Branchen. Mit über 30 Jahren Präsenz auf dem deutschen IT Markt und über 800 aktiv zu betreuenden Unternehmen gehören wir inzwischen zu einem der führenden Systemhäuser in den Metropolregionen Rhein-Main und Rhein-Neckar, Nürnberg und der Oberpfalz.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Technical support for Sage HR Suite
- Location
- Worms, Leipzig
- Working Model
- Onsite
- Diversity
- Open for all genders
