Job
- Level
- Experienced
- Job Field
- IT, System, Test/QA
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Heidelberg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will manage incidents and problems, lead a team in the absence of management, and document solutions and best practices to enhance the efficiency of IT operations.
Job Technologies
Your role in the team
- Deputy Management: You take over the representation of the department management, incident/problem management, as well as quality management and quality assurance.
- Incident/Problem Management: Recording, categorizing, prioritizing, and coordinating disruptions; rapid restoration of operations through assignment to teams as well as incident-related communication to ITS and SRH.
- Deputy Leadership: In the absence of the Head of IT Operations, you are responsible for the disciplinary and technical leadership of the team.
- Quality Management: You maintain the Knowledge Base with solutions, best practices, and lessons learned, thereby taking responsibility for documentation (e.g., Confluence).
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Our expectations of you
Education
- Education: You hold a successfully completed degree in Computer Science, Business Informatics, or a comparable qualification, along with at least one successfully completed apprenticeship as an IT Specialist for System Administration (m/f/d) with several years of relevant professional experience.
Qualifications
- IT understanding: ideally, you have good knowledge of ITIL-based service management.
- Working style: An entrepreneurial mindset characterizes you, and you are a communicative team player who works responsibly, structured, and organized.
- Customer orientation: As an internal IT service provider at SRH, we look forward to your customer- and service-oriented thinking and acting.
Experience
- Professional experience: You are experienced in IT operations, incident and problem management, as well as quality assurance, and have contributed to the establishment or further development of operational and support organizations.
- Leadership experience: You have initial leadership experience, preferably also in the context of project management (technically required, not necessarily disciplinary).
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What we offer
- We offer security: Permanent employment contract, 30 days of vacation, plus 2 additional days off for Christmas and New Year's Eve.
- Work-Life Balance: A generous and flexible working hours framework and the possibility of remote work are standard for us.
- Together: a culture of informal address at all levels - and yes, we really mean all levels.
- Appreciation: Respectful interaction, collaboration at eye level, and an open corporate culture with flat hierarchies are not just standard phrases for us, but a lived everyday reality.
- Participation in shaping: Do you have ideas on how to improve your area of responsibility? Then you are exactly right with us! Creativity, solution-oriented thinking, as well as room for co-creation, are not only welcomed but also highly encouraged and appreciated here!
- Sabbatical: Take a fully funded break thanks to a lifelong working time account.
- Further development: Mentoring, coaching, and attractive training opportunities await you.
- Mobility: We subsidize your Germany ticket and are a partner of Business Bike.
- Promotion of Volunteering: Receive an annual financial grant as well as additional paid time off for your volunteer work (project-related, upon approval).
- Feel Good Office: In addition to your personalized workspace setup, you will find a fruit basket, water, and coffee / tea in our fully equipped kitchen.
- Central location: Use our parking garage directly at the doorstep or the public transportation options available right outside.
- Corporate Benefits: Discount shop exclusively for employees - travel, technology, clothing, and more: save an average of 20% at 600 online shops.
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Benefits
Health, Fitness & Fun
More net
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
SRH Holding (SdbR)
Die SRH IT Solutions GmbH ist spezialisiert auf die Informationstechnologie in den Zukunftsbranchen Bildung und Gesundheit.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.3
Engineering
3.2Culture
3.5Career Growth
3.8Workingconditions
3.0
IT Incident and Problem Manager
- Location
- Heidelberg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
