Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Stuttgart
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle customer inquiries and issues via the ticket system, analyze and document problems in 1st and 2nd level support, and manage complex server infrastructures in collaboration with experts.
Job Technologies
Your role in the team
- Acceptance and processing of customer inquiries and disruptions via the ticket system.
- Independent analysis, troubleshooting, and documentation within the scope of 1st and 2nd level support.
- Management of complex IT and server infrastructures in a managed services environment.
- Collaboration within competency teams (e.g., Microsoft, VMware, Citrix) focusing on second- and third-level support.
- Consulting and supporting clients with technical and conceptual IT questions.
- Optional: Support for clients also on-site - depending on the preference, in combination of remote and on-site support.
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Our expectations of you
Qualifications
- Very good knowledge in at least one of the following areas:
- Microsoft technologies (Windows Server, Active Directory, Exchange, MS-SQL).
- Virtualization (VMware, Hyper-V, Citrix).
- Storage solutions (e.g., NetApp, Dell, Huawei, IBM).
- Backup & Security (e.g., Veeam, Veritas, Sophos, FortiGate).
- Structured and solution-oriented way of working.
- Enjoyment of direct customer contact and enthusiasm for teamwork.
Experience
- Several years of experience in IT support or system administration.
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Benefits
Health, Fitness & Fun
- 🏋🏿♂️Fitness Offers
- 🙂Health Care Benefits
- 👩⚕️Company Doctor
- ♿️No Physical Barriers
- 🚲Jobbike
- 🎳Team Events
Work-Life-Integration
Food & Drink
More net
Topics that you deal with on the job
Job Locations
This is your employer
Manpower GmbH & Co. KG
Manpower GmbH & Co. KG is an established company in the field of personnel services, offering a variety of HR solutions. With a focus on recruitment, temporary work, and outsourcing, it serves various industries, including manufacturing and finance.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Administrator Managed Services / IT Support
- Location
- Stuttgart
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
