Job
In this role, you will address complex IT issues, manage requests, perform troubleshooting, and support software and hardware repairs in an international team.
This listing has been machine translated. Show original
Job technologies
Your role in the team
- Providing advanced IT support and resolving escalated and complex IT issues.
- Managing requests and tickets, including documentation, data maintenance, and compliance with SLAs.
- Conducting error analyses and assisting with software and hardware repairs.
- Managing hardware workflows for new and departing employees, and IT asset management.
- Monitoring systems, updating customer portals, and providing support for on-site and remote assignments (Hands & Eyes).
- Training and coordination of colleagues, as well as the creation of standard operating procedures and documentation.
- Ensuring confidentiality, up-to-date templates and internal reports, as well as willingness to travel and occasionally work outside regular working hours.
Our expectations of you
Qualifications
- Good command of German (C1) and English (B2).
Experience
- You are a trained IT specialist (m/f/d) in system integration with several years of professional experience.
- Software and hardware skills in second-level support, as well as experience in the Microsoft environment.
- Experience with Intune, Azure, or SCCM.
- Experience in OS, app, and hardware installation and troubleshooting, depending on the project’s products.
- Experience with SNOW and MS Intune is an advantage.
What we offer
- International atmosphere.
- Onboarding program.
- Buddy program.
- Internal development opportunities.
Benefits
Higher take-home pay
Work-Life-Integration
Health, fitness & fun
Job locations
About your employer
Salzburg
At Hemmersbach, we are experts in providing cross-country infrastructure services to the IT industry. With 34 offices and the Hemmersbach Authorized Partner (HAP) Network, we offer our services worldwide in over 190 countries.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
Employer reviews
- Team culture
- 3.0
- Engineering
- 3.2
- Working conditions
- 2.8
- Career growth
- 2.4
More jobs
These jobs might also interest you
Anyone who joins here not only designs software – they bring machines to life that are recognizable on real construction sites. Software Developer (m/f/d) Basic Engineering Our client is an internationally leading manufacturer of technically...
Operation, monitoring, and further development of the network infrastructure. Administration and configuration of firewalls, routers, and switches. Ensuring network availability, performance, and security. Participation in IT security concepts and...
sino AG, based in downtown Düsseldorf, has been an innovative financial service provider for over 25 years. We specialize in the execution of securities transactions for the most active and demanding traders in Germany. With currently 26 employees, we...
