Job
- Level
- Experienced
- Location
- Munster
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Temporary employment
Job Summary
In this role, you will analyze IT issues in 2nd-level support for land forces, resolve technical requests, document solutions in the knowledge database, and assist the incident owner with operational requirements.
Job Technologies
Your role in the team
- They are deployed in the IT Specialist and Competence Center Land and support the assurance of operational IT operations of the Land Forces within the Digitalization Center Land.
- As an IT user support specialist or IT user support technician in 2nd-level support in the field of information processing or information transmission, you are part of a team responsible for resolving incidents, problems, or service requests related to IT services of the land forces that exceed initial resolution capabilities.
- You are independently responsible as an analyst of technical services for the 2nd level 2nd-line support for troubleshooting in your assigned area and support the respective incident owner of the technical services.
- You independently add developed solutions and workarounds to the Knowledge Database.
- They support the respective Incident Owner in the development and implementation of operational guidelines for the management of IT services provided by the Land dimension.
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Our expectations of you
Education
- You have completed training as a Digitalization Management or IT System Management clerk, as an IT System Electronics Technician, as an IT Specialist, or have a commercial vocational qualification with professional experience in the IT field demonstrated by full-time employment of at least two years.
Qualifications
- You demonstrate your commitment to the liberal democratic basic order in accordance with the Basic Law through your entire conduct.
- You agree to participate in an extended security check, if applicable, in accordance with the Security Clearance Act of the Federal Government.
- The successful security clearance at Level Ü2 is mandatory for filling the advertised position.
- You have German language skills at a C1 level of the Common European Framework of Reference for Languages.
- You have basic knowledge of the English language.
Experience
- You have experience in applying IT Service Management guidelines according to ITIL (IT Infrastructure Library), demonstrated by at least one implementation with a duration of regularly no less than two years.
- You have experience in IT operations management, demonstrated by at least one engagement lasting regularly no less than two years.
- You have experience with office and communication software, as well as a ticket system (such as MAXIMO).
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What we offer
- You will initially be employed on a fixed-term contract.
- After successfully passing the security check and probation period in the position, the employment is made permanent.
- You can expect an attractive salary.
- Classification is in pay grade E8 according to the collective agreement for the public service (TVöD).
- You work full-time or part-time.
- Home office is possible.
- You have the opportunity to participate in sports and health programs during working hours within a designated framework.
- Participation in further education and training is required.
- Willingness to undertake regular business trips and, if necessary, to give presentations is expected.
- There is a possibility of assuming care costs during training-related absence from family when existing care or nursing responsibilities are present.
- The position is generally eligible for shift and IT operational allowances if the respective requirements are met.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
About Your Employer
Bundeswehr
Die Bundeswehr ist einer der größten Arbeitgeber Deutschlands und mit ihren zivilen und militärischen Mitarbeiterinnen und Mitarbeitern deutschlandweit in vielen Gemeinden stationiert.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- NGO, NPO, Associations
IT user support
- Location
- Munster
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
