Job
In this role, you handle IT issues, support users with technical questions, and manage workplace systems and mobile devices using endpoint management tools.
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Job technologies
Your role in the team
- Handling and resolving IT issues, as well as assisting users with technical questions.
- Support for workstation systems, Microsoft 365, Teams, printers, mobile devices, and specialist applications.
- Management and monitoring of IT devices using Endpoint Central and other tools.
- Setting up new workstations, managing employee onboarding and offboarding, and replacing notebooks.
- Administration and maintenance of user accounts and IT devices.
- Support with internal IT projects and technical changes.
- Creation and maintenance of IT documentation.
- Collaboration with external IT service providers and support with technical questions.
- On-site user support, as well as improving IT support processes and customer service.
Our expectations of you
Education
- Completed IT training or an equivalent qualification.
Qualifications
- Good knowledge of Windows, Microsoft 365, and Teams.
- Technical understanding and the ability to independently analyze and resolve issues.
- Interested in improving IT processes and solving recurring problems.
- Friendly demeanor and strong communication skills when interacting with users, colleagues, and external service providers.
- Knowledge of endpoint management tools such as Intune or comparable solutions is an advantage.
- Very good command of German, both spoken and written.
Experience
- Several years of experience in IT support and assisting users.
- Knowledge of IT and mobile device management; experience with DATEV or iManage is an advantage.
What we offer
- A wide range of professional and personal development opportunities.
- Additional benefits such as JobRad, a public transport pass, and Urban Sports.
- Company pension scheme.
- 30 days of vacation per year.
- Option to work remotely.
- Dog-friendly work environment.
- Structured onboarding, opportunities to shape your role, and regular team events.
Benefits
Health, fitness & fun
Higher take-home pay
Food & drink
Job locations
More about the recruiting agency
AVANTGARDE Experts GmbH is a leading personnel service provider specializing in the placement of specialists and executives in the fields of mobility, tech, and energy. Headquartered in Munich, the company operates several locations in Germany to meet the needs of its clients.
- Recruiting Agency
- Full Remote, Hybrid, Onsite
- Recruitment Agency
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