Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Villingen-Schwenningen
- Working Model
- Onsite
Job Summary
In this role, you act as the first contact for IT inquiries, handle disruptions and service requests, support users onsite or via phone, and document changes in IT service management.
Job Technologies
Your role in the team
- You are the first point of contact for our employees regarding all IT-related questions and make an important contribution to smooth IT operations in daily hospital activities.
- Acceptance, processing, and documentation of IT incidents and service requests in first-level support.
- Support and advising users via phone, email, and on-site.
- The activity includes, in addition to regular shift work, participation in the IT department's rotational on-call duty.
- Analysis and resolution of hardware and software issues as part of first-level support.
- Forwarding and tracking complex issues to the appropriate specialists within the IT department.
- Installation, configuration, and support of workstation systems, notebooks, and peripherals.
- Support in the maintenance of printers and multifunction systems as well as coordination of external service providers.
- Support with rollouts, hardware exchanges, and commissioning of new systems.
- Creation, maintenance, and updating of technical documentation.
- Documentation and tracking of changes within the scope of change management.
- Participation in the continuous improvement of IT service and support processes.
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Our expectations of you
Education
- Successfully completed training as an IT specialist (m/f/d) for system integration or a comparable qualification.
Qualifications
- Good knowledge of the Microsoft Windows environment as well as Microsoft Office.
- Basic knowledge in the areas of networks, client hardware, and printing systems.
- Strong service and customer orientation.
- Independent, structured, and solution-oriented way of working.
- Ability to work in a team as well as a friendly and professional demeanor.
- The position is based at a fixed location within the hospital. If necessary, the role can also be performed at other external sites of the hospital. A Class B driver's license is desirable.
- Good German language skills, both written and spoken.
Experience
- Ideally, professional experience in IT support or user support.
- Experience with ticket or service management systems is an advantage.
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What we offer
- A responsible and varied activity in a modern IT environment.
- Collaboration within a dedicated and collegial team.
- Individual training and development opportunities.
- A secure job in healthcare.
- Attractive remuneration in accordance with the applicable collective agreement.
- Special payments (annual bonus and a performance-based bonus).
- Additional pension scheme fund and subsidies for company pension schemes as well as for asset-building benefits.
- Plannable flexible and family-friendly working hours.
- Travel allowance for using public transportation.
- Occupational health management such as Hansefit and Jobrad.
- Christmas Eve and New Year's Eve are considered holidays for us.
- Discounts through "Corporate Benefits".
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Job Locations
About Your Employer
Schwarzwald-Baar Klinikum Villingen-Schwenningen GmbH
Die Schwarzwald-Baar Klinikum Villingen-Schwenningen GmbH betreibt Krankenhäuser im Schwarzwald-Baar-Kreis. Kliniken bestehen in Villingen-Schwenningen und dem Umfeld im Schwarzwald-Baar-Kreis
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Healthcare, Social Sector
Staff - IT Service Management
- Location
- Villingen-Schwenningen
- Working Model
- Onsite
- Diversity
- Open for all genders
