Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Internship / school internship
- Salary
- 16 to 18€ Gross/Hour
- Location
- Berlin
- Working Model
- Onsite
Job Summary
In this position, you handle 1st-level support, troubleshoot IT issues, set up hardware and software, and document processes in a modern IT environment.
Job Technologies
Your role in the team
- Would you like to gain practical experience in IT support / IT service alongside your studies and contribute to a modern work environment? Then become part of our team and help us ensure a smooth working day for our team members.
- With us, you're not only responsible for tickets: you actively contribute to the development of our internal IT processes, gain insights into modern IT structures, and take on early responsibility in daily operations.
- You are the primary point of contact for IT inquiries within the scope of 1st-level support.
- You assist with hardware and software issues - via phone, email, ticket system, or in person.
- You set up laptops, smartphones, monitors, and other IT equipment, ensuring everything is ready for use.
- You assist with the onboarding and offboarding of new team members.
- You process software and license requests.
- You document solutions and workflows transparently in the ticketing system.
- You participate in small IT projects, rollouts, and optimizations in IT service operations.
- You also provide support in second-level support for more complex issues.
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Our expectations of you
Qualifications
- You are enrolled in (Business) Informatics, Business Administration with an IT focus, or a comparable degree program.
- Ideally, you can support us with at least 16 hours per week - preferably on-site.
- You already have basic knowledge of Windows, Microsoft 365, and common Office applications.
- You have a high IT affinity and quickly familiarize yourself with new tools and systems.
- You work in a structured, reliable, and service-oriented manner.
- You communicate clearly and friendly in German (at least C1 level) - both in writing and orally.
- Team spirit, initiative, and willingness to learn characterize you.
Experience
- You also score bonus points with initial experience in ticket systems, Active Directory, networks, or SharePoint.
- Practical experience from internships, working student positions, or private IT projects is advantageous.
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What we offer
- Attractive compensation of 16 euros per hour during undergraduate studies and 18 euros per hour during master's studies.
- Flexible working hours that are well compatible with your studies as well as the possibility of remote work.
- Modern workplace in a central location near Savignyplatz S-Bahn station.
- A structured onboarding process as well as opportunities for personal development.
- A collegial team with open communication and short decision-making processes.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Deutscher Reisesicherungsfonds GmbH
The Deutscher Reisesicherungsfonds GmbH, based in Berlin, provides financial security for package travelers in the event of insolvency. It ensures that payments already made are refunded and allows travelers to continue their journey or return home safely. The company is supervised by the Federal Ministry of Justice and Consumer Protection.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Hotel and Restaurant Industry, Tourism
Working student IT support / IT service
- Salary
- 16 to 18€ Gross/Hour
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
