Job
In this role, you will handle customer inquiries in German and English, analyze and resolve technical issues via remote support, install software, and write brief guides for systematic troubleshooting.
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Job technologies
Your role in the team
- Responding to customer inquiries via email and phone in German and English.
- Error analysis and troubleshooting via remote maintenance.
- Software installation (e.g., updates) according to instructions.
- Configuration and parameterization of the systems and execution of system tests.
- Creating short troubleshooting guides for customers to resolve existing software and hardware issues.
Our expectations of you
Education
- Training in an IT profession or comparable work experience.
Qualifications
- Broad interest in PC hardware and software.
- Communication skills in dealing with clients.
- Independent working style and high quality awareness.
- Excellent written and spoken proficiency in German and English.
Experience
- Experience in configuring Windows-based PC systems.
What we offer
- 16 - 20 hours of work per week.
- Opportunity for advancement to 2nd-Level Support Technician.
- A collegial team with plenty of room for personal development and further training.
- Flexible working hours model, partial home office, high compatibility of job and family.
- Modern company location on the outskirts of Munich with high-quality equipped workplaces.
Benefits
Work-Life-Integration
Job locations
About your employer
Die IfTA GmbH ist ein führendes Unternehmen auf dem Gebiet der Messtechnik zur Überwachung und Analyse von Schwingungen. Unsere leistungsstarken und flexiblen Produkte kommen in Industrie und Energieerzeugung in vielfältigen Anwendungsfeldern zum Einsatz. Auf dem Energiesektor sorgen unsere Systeme seit Jahrzehnten weltweit für eine Erhöhung der Effizienz, Verfügbarkeit und Langlebigkeit von stationären Gasturbinen. Unsere Kunden sind internationale Konzerne und Großunternehmen.
- 1996
- Established Company
- Onsite, Hybrid
- Electronics, Automatization
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