Job
- Level
- Experienced
- Job Field
- IT, System, DevOps
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Holzminden
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be responsible for building and optimizing the Configuration Management Database, driving strategic initiatives, and integrating it with ITSM processes to enhance IT operations effectiveness.
Job Technologies
Your role in the team
- As the IT CMDB Owner, you will be responsible for the strategy, design, implementation, and continuous improvement of the Configuration Management Database (CMDB).
- You will act as the subject matter expert in Configuration Items (CI) Discovery, Asset Lifecycle Management, and Service Mapping, ensuring the CMDB is a powerful enabler for IT operations.
- Own & Lead the CMDB strategy, ensuring completeness, integrity, and accuracy of data.
- Enhance ITSM processes by integrating CMDB with incident, change, and other IT Service Management (ITSM) functions.
- Automate & optimize relationships between Configuration Items through advanced discovery tools and manual processes.
- Collaborate Across Teams - work closely with IT Security, Architecture, Finance, Business Solutions, and external vendors.
- Drive adoption by leading communication, training, and best practice initiatives internally and externally.
- Monitor & improve CMDB performance through KPIs, identifying gaps, and implementing continuous improvements.
- Integrate with 3rd-Party Tools such as SCCM, monitoring solutions, and ServiceNow.
- Support incident management when needed.
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Our expectations of you
Education
- Degree in Computer Science, Engineering, or a related field (or equivalent experience).
Qualifications
- Knowledge of IT asset tracking and software asset management.
- ITIL certification with a solid understanding of ITSM best practices.
- Strong technical knowledge of IT infrastructure, software, and hardware.
- Strong analytical and problem-solving skills with the ability to prioritize tasks effectively.
- Excellent collaboration, facilitation, and communication skills, especially in an international setting.
- Ability to build consensus and work effectively in cross-functional teams.
- Fluent in written and spoken English.
- Additional language skills (such as German, French, or Spanish) are a plus.
Experience
- At least 4 years of professional experience in a similar role, managing CMDB in an enterprise environment.
- Starke Erfahrung im Bereich Configuration Management und IT Service Management, insbesondere in einer ServiceNow CMDB-Umgebung.
- Experience working in IT operations and IT service management within an outsourced environment.
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Benefits
Food & Drink
More net
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Symrise AG
Symrise AG, based in Holzminden, is a publicly-traded provider of fragrances, flavorings, cosmetic base ingredients and active substances, as well as functional ingredients.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Industry, Production, Pharmaceutical Sector, Chemical Industry, Biotech
IT Configuration Management Senior Specialist
- Location
- Holzminden
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
