Job
In this role, you will handle 1st and 2nd level IT support queries, resolve technical issues, and advise our clients on understanding and effectively overcoming complex IT challenges.
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Your role in the team
- As a remote IT support engineer, you are the first point of contact for our customers.
- You not only solve technical challenges in 1st Level Support but also delve deeply into more complex 2nd Level inquiries.
- In addition to being a supporter, you are also an advisor, problem solver, and innovator.
Our expectations of you
Qualifications
- Your communication skills enable you to convey complex issues understandably - whether to customers or team members.
Experience
- We expect solid experience in IT support, a passion for technology, and the ability to solve complex IT issues.
What we offer
- At layer7, we offer you not just a job, but a place where you can grow and make a real difference.
- Benefit from the flexibility of our remote workspaces, ongoing training opportunities, and a team that has your back.
Benefits
Work-Life-Integration
Job locations
About your employer
Modern, efficient and performant IT solutions from Lörrach. Renowned companies rely on innovative IT service from layer7 and enjoy rapid service, personalized consultancy and full-service IT care.
- Established Company
- Full Remote, Hybrid, Onsite
- Internet, IT, Telecommunication
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