Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Amtzell
- Working Model
- Onsite
Job Summary
In this role, you specialize in 1st and 2nd level support for technical issues, analyze requests, document them in the ticket system, and assist customers with IT matters such as Windows, Microsoft 365, and VPNs.
Job Technologies
Your role in the team
- You are the first point of contact in 1st and 2nd level support - friendly, clear, and technically savvy - whether it's big or small issues.
- You analyze inquiries, find solutions - and document them thoroughly in the ticketing system.
- You support our customers with Windows, Microsoft 365, Endpoint Security, network access, printers, VPNs & Co.
- You work closely with our infrastructure team and take on tasks from projects.
- You think along, recognize recurring problems, and help to make our services even better.
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Our expectations of you
Qualifications
- Technical understanding of Windows, standard software, and IT environments
- Enjoyment of direct customer contact - by phone, remotely, sometimes also on-site
- Structured, clean working method - you want things to run smoothly
- Humor, team spirit, and the desire to achieve something together
Experience
- Experience in IT support or a real desire to get involved.
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Job Locations
This is your employer
Axideas GmbH
Axideas GmbH specializes in IT services, including planning and maintenance of IT systems. With a focus on IT security, the company helps protect systems and data from threats.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT Helpdesk Specialist
- Location
- Amtzell
- Working Model
- Onsite
- Diversity
- Open for all genders
