Job
- Level
- Lead
- Job Field
- IT, Project, System
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Würzburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you strategically lead the Service Management department, manage change processes and service providers, while coordinating projects and representing interfaces in nationwide committees.
Job Technologies
Your role in the team
- Strategic management of the cross-location Service Management department, including assuming personnel and technical responsibilities through active application of personnel development leadership tools.
- Managing the implementation and monitoring of change processes as well as escalation management.
- Proactively shaping the delegated tasks of the department, among other things through management based on key figures and statistics.
- Coordinating procurement projects of the department and of projects.
- Managing external service providers.
- Leading and participating in projects.
- Representing the DRV Bund or the DRV-IT Infrastructure Department in internal and cross-provider committees, ministries, and other institutions.
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Our expectations of you
Education
- You hold a successful degree from a university of applied sciences (Master's or equivalent) in the field of Business Administration, Social Sciences, or Public Administration.
Qualifications
- Knowledge of relevant KPIs in data centers.
- Additionally, you are familiar with ITIL.
- You have a structured and analytical working style as well as the ability to prepare complex issues in a target group-appropriate manner and communicate them appropriately to the audience.
- They are characterized by a high level of responsibility, communication, and great commitment; customer and service orientation are particularly important to you.
Experience
- Many years of relevant professional experience in a data center of critical infrastructure (KRITIS) with leadership responsibility.
- Several years of experience working with federal committees.
- Experience in strategic negotiation with market-dominant suppliers.
- Current knowledge of control measures and methods based on your professional experience, ideally in IT Service Management (ITSM).
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What we offer
- An exciting leadership role with significant responsibility and corresponding budget accountability.
- The opportunity to shape processes in an agile environment and influence your work environment.
- With a comprehensive program, our executives are given the opportunity to strengthen their leadership skills in everyday tasks and collaboratively shape the future of our Deutsche Rentenversicherung Bund.
- Family-friendly and service-oriented working time models complemented by our service offerings and cooperation partners to support the reconciliation of work and family for parents or caregivers.
- The health of our employees is important to us. We support the practical implementation of Occupational Health Management into everyday work.
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Benefits
Higher Take-Home Pay
Work-Life-Integration
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
Die Deutsche Rentenversicherung
The name Deutsche Rentenversicherung is the one under which the duties of statutory pension insurance in Germany are performed by different public bodies of law in Bundesträger and Regionalträger from 1 October 2005 onwards.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Head of IT Service Management
- Location
- Würzburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
