Job
- Level
- Experienced
- Location
- Ulm
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you assist church administrations with financial software inquiries, analyze requests, handle support cases via remote access, and develop solutions in collaboration with the development team.
Your role in the team
- Our clients' first point of contact: You assist church administrations with questions regarding our financial software Infoma Kirche.
- Analyze inquiries and find solutions: You classify incoming concerns professionally and document them in a structured manner in the ticket system.
- Handle support independently: After your training, you will manage general support cases independently via remote maintenance.
- Collaborate with experts: You prepare more complex requirements in a structured manner and develop suitable solutions together with our development team.
- Actively improve processes: You contribute your ideas and support the further development of our service and support processes.
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Our expectations of you
Education
- Bring vocational training or studies: You have completed commercial training or a degree in an economic, administrative, or IT-oriented environment.
Qualifications
- Showing interest in software: topics like financial software, ERP systems, and digital administrative processes excite you.
- Living service-oriented thinking: You enjoy communicating with people and approach their concerns in a solution-oriented manner.
- Proceed in a structured manner: You work carefully, independently, and keep an overview even when handling multiple topics.
- Be willing to learn: You are eager to learn new things and continuously develop yourself.
Experience
- Work customer-oriented: Ideally, you have already gained experience in customer service, support, helpdesk, or a hotline.
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What we offer
- THE BEST OF ICT WITH A HUMAN TOUCH - True to our motto, you will experience appreciation for your work from day one.
- We embody the team spirit - with plenty of creative freedom, short decision-making paths, flat hierarchies, an autonomous work environment, a clear vision for the future, and guaranteed a lot of fun at work!
- Our culture of using the informal "you" and the principle of open doors are part of our togetherness - if you have any questions, you can always contact your manager or your colleagues.
- You work in an economically stable and sustainably growing company with a long-term perspective.
- With our stock program, including subsidies for free shares and support for occupational pension schemes, you are already investing in your future today.
- You benefit from a group accident insurance that also covers you in your private environment.
- Flexible working hours give you the freedom to shape your workday independently.
- With EGYM Wellpass, bike leasing, and other health services, you actively support your health and well-being.
- Our VINCI-Energies Academy offers you a variety of development opportunities for your technical or leadership career.
- Through Corporate Benefits, you receive attractive discounts at over 700 well-known brands.
- At team and company events, we strengthen team cohesion and celebrate shared successes.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Higher Take-Home Pay
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
VINCI Energies
VINCI Energies is focused on introducing new technologies to stay competitive in a constantly changing world. Two key areas of development are digital transformation and the shift to renewable energy
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Specialist Financial Software
- Location
- Ulm
- Working Model
- Onsite
- Diversity
- Open for all genders
