Job
In this role, you assist church administrations with financial software inquiries, analyze requests, handle support cases via remote access, and develop solutions in collaboration with the development team.
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Your role in the team
- Our clients' first point of contact: You assist church administrations with questions regarding our financial software Infoma Kirche.
- Analyze inquiries and find solutions: You classify incoming concerns professionally and document them in a structured manner in the ticket system.
- Handle support independently: After your training, you will manage general support cases independently via remote maintenance.
- Collaborate with experts: You prepare more complex requirements in a structured manner and develop suitable solutions together with our development team.
- Actively improve processes: You contribute your ideas and support the further development of our service and support processes.
Our expectations of you
Education
- Bring vocational training or studies: You have completed commercial training or a degree in an economic, administrative, or IT-oriented environment.
Qualifications
- Showing interest in software: topics like financial software, ERP systems, and digital administrative processes excite you.
- Living service-oriented thinking: You enjoy communicating with people and approach their concerns in a solution-oriented manner.
- Proceed in a structured manner: You work carefully, independently, and keep an overview even when handling multiple topics.
- Be willing to learn: You are eager to learn new things and continuously develop yourself.
Experience
- Work customer-oriented: Ideally, you have already gained experience in customer service, support, helpdesk, or a hotline.
What we offer
- THE BEST OF ICT WITH A HUMAN TOUCH - True to our motto, you will experience appreciation for your work from day one.
- We embody the team spirit - with plenty of creative freedom, short decision-making paths, flat hierarchies, an autonomous work environment, a clear vision for the future, and guaranteed a lot of fun at work!
- Our culture of using the informal "you" and the principle of open doors are part of our togetherness - if you have any questions, you can always contact your manager or your colleagues.
- You work in an economically stable and sustainably growing company with a long-term perspective.
- With our stock program, including subsidies for free shares and support for occupational pension schemes, you are already investing in your future today.
- You benefit from a group accident insurance that also covers you in your private environment.
- Flexible working hours give you the freedom to shape your workday independently.
- With EGYM Wellpass, bike leasing, and other health services, you actively support your health and well-being.
- Our VINCI-Energies Academy offers you a variety of development opportunities for your technical or leadership career.
- Through Corporate Benefits, you receive attractive discounts at over 700 well-known brands.
- At team and company events, we strengthen team cohesion and celebrate shared successes.
Benefits
Work-Life-Integration
Health, fitness & fun
Higher take-home pay
Food & drink
Topics you will work on
Job locations
About your employer
VINCI Energies is focused on introducing new technologies to stay competitive in a constantly changing world. Two key areas of development are digital transformation and the shift to renewable energy
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
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