Job
In this role, you will serve as the first point of contact for IT support requests related to POS systems, analyzing, prioritizing, and resolving issues in 1st-level support while maintaining the knowledge base with documented solutions.
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Job technologies
Your role in the team
- As an IT Service Desk Agent – POS / Checkout (m/f/d) in BAUHAUS Corporate IT, you are the first point of contact for employees at BAUHAUS specialist stores with IT support requests.
- You will primarily handle customer-focused 1st-level support requests relating to the POS systems via the ticketing system (JIRA), phone, MS Teams, and email, receiving, analyzing, qualifying, prioritizing, and resolving requests from employees.
- Handling general IT support requests may also be part of your responsibilities.
- In our 2nd-level support team, you analyze errors and qualify ticket escalations to ensure efficient support handling.
- You maintain and document content in the internal knowledge base, helping us continuously improve our processes and expertise, and provide support on IT projects as needed.
Our expectations of you
Qualifications
- Knowledge of point-of-sale systems and POS hardware is an advantage.
- Service orientation and a passion for supporting employees at BAUHAUS specialist stores
- Enjoyment of communication, customer-focused and solution-oriented thinking and action
- An independent and meticulous approach to work, technical aptitude, the ability to grasp new concepts quickly, and a willingness to pursue continuous professional development
- Very good German skills (at least C1 level) and English skills
Experience
- Professional experience in IT support, helpdesk, or IT service desk roles; we also welcome motivated career changers from retail who are interested in the role.
- Ideally, experience as a (Deputy) Checkout Supervisor / Head Cashier / Cashier (m/f/d)
What we offer
- Better together. Even better with you: At our family-owned company, we offer exciting opportunities, flat hierarchies, and teamwork.
- Attractive compensation, stability, and security
- Flexibility for a healthy work-life balance: option to work remotely, flexible working hours outside core hours, 30 days of annual leave with up to 12 additional unpaid days off
- State-of-the-art working environment at the BAUHAUS Campus: Flexible workspaces with state-of-the-art equipment, an on-site BAUHAUS restaurant and bistro, and a BAUHAUS daycare center
- Personal development: We support personal and professional growth, including through training opportunities at the BAUHAUS Academy.
- Employee benefits: Shopping discounts with the BAUHAUS employee card, Corporate Benefits, company pension scheme, and much more.
Benefits
Health, fitness & fun
Work-Life-Integration
Job locations
About your employer
Since 1960, the Bauhaus Group has been a leading specialist for workshops, homes, and gardens. We offer a huge selection of high-quality products at affordable prices. By bundling various specialist assortments under one roof, Bauhaus set new standards for retail at that time. Thanks to self-service and convenient accessibility, we have always been close to our customers. These principles continue to form the basis for our success today.
- Established Company
- Hybrid, Onsite
- Trade
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