Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Karlsruhe
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you assist customers and partners with technical inquiries about software solutions, create FAQ entries, conduct root cause analyses, and maintain the knowledge base for effective troubleshooting.
Your role in the team
- As a technical customer and partner support, you provide assistance with questions regarding CAS's standard software products (including CAS genesisWorld, SmartWe).
- You support our clients and partners in solving their technical challenges.
- You conduct root cause analyses and develop initial solutions.
- You create FAQ articles as well as guides and maintain the knowledge base.
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Our expectations of you
Education
- You have completed vocational training or a degree in the IT field.
Qualifications
- You possess a strong customer orientation that is reflected in your thinking and actions.
- You can explain and prepare complex issues simply.
- You speak very good German and have a good sense of expressing yourself verbally and in writing.
- Good command of English is also an advantage.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
CAS Software AG
As one of the leading software companies in Karlsruhe, we at CAS Software AG have been shaping innovative software solutions for the future for over 30 years. From our app-based SmartWe platform to our product configurator solutions and software for university management, we offer a variety of industry-specific solutions for well-known national and international customers.
Description
- Founding year
- 1986
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Support Engineer
- Location
- Karlsruhe
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
