Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Frankfurt, Bad Reichenhall
- Working Model
- Onsite
Job Technologies
Your role in the team
- Classification and processing of forwarded requests from 1st level support.
- Independently understand customer inquiries that contain errors and problems and develop workarounds.
- Technical clarification of inquiries in coordination with internal and external product specialists.
- Preparation of reported errors for 3rd level support.
- Diagnosis and resolution of complex technical problems related to hardware, software and network infrastructure.
- Managing ticket systems and escalating requests to the appropriate team if necessary.
- Solving technical problems, for example on the customer’s device via remote maintenance in online support.
- Active participation in the creation and updating of IT documentation and processes.
- Collaborate with the first-level support team to continuously improve support processes and quality.
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Our expectations of you
Education
- Completed training in the IT field, e.g. as an IT specialist (m/f/d), IT system administrator (m/f/d) or as a career changer with an IT background and experience in 2nd level support.
Qualifications
- Solid knowledge of troubleshooting and troubleshooting Windows and/or MacOS environments.
- Good knowledge of managing network devices such as switches, routers and firewalls.
- Excellent communication skills and the ability to explain technical problems in simple terms.
- Analytical and structured working methods, reliability and problem-solving skills, as well as a high level of service orientation.
- Confident communication in German and English.
- Strong communication skills, willingness to learn and ability to work in a team.
Experience
- At least 2 years of experience in 2nd level IT support or a similar position.
- Experience managing Active Directory, Exchange, and other enterprise network services.
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Job Locations
This is your employer
ZIEMER GmbH Elektrotechnik & Softwareentwicklung
Die ZIEMER GmbH Elektrotechnik & Softwareentwicklung entwickelt und vertreibt Softwarelösungen speziell für das Elektrohandwerk. Ausgereifte Softwareprodukte, ein praxisorientiertes Dienstleistungsangebot sowie die Marktführerschaft als Vollsortimenter sind die positiven Ergebnisse aus über 20-jährigem Erfahrungswissen als Softwareanbieter.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
Second Level Support
- Location
- Frankfurt, Bad Reichenhall
- Working Model
- Onsite
- Diversity
- Open for all genders
